Operations | Monitoring | ITSM | DevOps | Cloud

How Is AI Changing IT Operations? Building Production-Ready AI Agents with Alex Zinovy

How is AI changing IT operations, and what does it take to move AI agents from impressive demos to production-ready systems? In this episode of Agents of IT, Resolve’s Zack Austin sits down with Alex Cinovoj, Founder and CTO of TechTide AI, to explore what enterprise AI looks like when it has to work in the real world. Alex brings years of hands-on IT, infrastructure, DevOps, and AI engineering experience to a conversation about the shift from experimenting with AI to building trustworthy systems that deliver measurable outcomes.

SaaS Sprawl Is Becoming an IT Problem: Here's How to Bring It Under Control

For most organizations, SaaS sprawl does not begin with a bad technology decision. It starts with a useful tool. Marketing needs a new analytics platform. Sales adopts prospecting software. HR adds an applicant tracking system. Engineering signs up for another monitoring service. Someone discovers an AI tool that saves several hours a week and puts it on a company card. Each purchase makes sense on its own.

From AI Prototype to Production: The Technical Architecture Enterprises Need

Building a generative model that spits out flawless answers in a controlled notebook feels like a massive win for any engineering team. But watching that exact same model crash the second it hits real, concurrent user traffic? That is a frustrating reality check. The gap between a slick proof of concept and a mission-critical deployment is surprisingly wide, and it almost always comes down to the underlying infrastructure. If your systems cannot handle the dynamic load, the smartest algorithm in the world will not save you.

Why AI Adoption Fails Without the Data Work First

Most enterprise AI projects don't fail because the model wasn't good enough. They fail because the data underneath was a mess before anyone switched anything on. Duplicated contacts, contradictory fields, records that haven't been touched in three years but are still floating around in production tables. The AI doesn't know any of that context. It just reads what's there and runs with it.

From traces to experiments: A loop for improving AI agents

Let’s say your team shipped a support agent last quarter. The launch demo went well, stakeholders were pleased, and everyone moved on. A few months later, things start to look off. Summaries of long conversations are truncated, and monitors show latency spikes on tool calls to the billing API. Your team’s first instinct is to ship fixes such as tweaking prompts or upgrading the model.

AI usage tracking: Monitor spend by team, feature & model

AI usage tracking means measuring who and what consumes AI across your company, by team, feature, and model, then converting the usage into spend and cost per unit of work. Provider consoles stop at totals per API key. Tracking puts names on those totals: which team, which product, which model, and whether any of it was worth the money. In May 2026, CNBC reported that “almost every Fortune 500 is tracking overall AI usage,” quoting ModelOp CTO Jim Olsen. The same reporting carried his warning.

The gap between individual AI productivity and team performance

As a product manager at Upsun with a computer engineering background, Kateryna Dvornichenko had spent months researching competing tools in the agentic development space, running tests, comparing features, and building a picture of where the market was heading. She realized the tools were impressive, but something kept standing out. "Collaboration was not the strong point of any of them," she says. "Everyone stays on their own machine with their own setup.".

AI can write database code fast. Here's how to keep it safe before production.

AI can write database schema changes in seconds, but nothing should reach production until it's validated, tested, and approved. In this discussion, Ken Muse (GitHub), Steve Jones (Redgate), and Huxley Kendall (Redgate) show how a governed pipeline keeps AI-generated database changes safe without slowing teams down.

How to set up CircleCI with Cursor Origin

CircleCI now integrates with Cursor Origin, bringing scalable CI/CD to Origin-hosted repositories. In this demo, see how to connect an Origin repository to CircleCI, configure your pipeline triggers, run a build, and report CI status back to your Origin pull request. Already using CircleCI? Your existing.circleci/config.yml works as-is, with no Origin-specific CI syntax or separate config to maintain.

How to Use Claude Code with CircleCI to Fix Failed Builds

Give Claude Code direct access to CircleCI and let it diagnose failed builds, fix issues, and keep iterating until your pipeline is green. In this tutorial, we walk through how to connect Claude Code to CircleCI using the CircleCI CLI. You’ll see how Claude can read pipeline results, identify test failures, make fixes, trigger new builds, and monitor CircleCI without leaving the terminal.