Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

What's New: Updates to Event Intelligence, Integrations, and More!

If you thought that the product announcements from PagerDuty’s largest event of the year, PagerDuty Summit 2021, was all we had in store for you, think again! We’re excited to announce that the July Release comes with a new set of updates and enhancements to the PagerDuty platform! You can learn about our latest capabilities via the Q1 PagerDuty Pulse or read below for the highlights.

Monitoring and Alerting 101: Monitoring Best Practices

An effective monitoring system is paramount to smooth business operations. As the need for a fast, responsive software experience gains momentum, monitoring becomes an indispensable driving force. Monitoring systems enable IT teams to proactively observe the health and responsiveness of critical environments and applications. Without monitoring, organizations must depend on customers or internal departments to receive notice of system issues.

PD Summit21: Transforming Infrastructure Teams Through Observability

What is this ""observability"" thing that everyone is talking about? Observability allows you to navigate the dark unknowns with echolocation while others attempt to fly blindly without it. Are your dashboards all green, but you still have an issue brewing? Do you need instant feedback based on the Core Analysis loop? Are your engineers tired of waking up at 3 AM for the expected issues? Is there a lack of time for experimentation? Generate your own answers and create a meaningful course of action with observability.

PD Summit21: The Netflix Reliability Story: A Brief History of How We Evolved Resilience to Failure

In Netflix engineering, we’re driven by ensuring Netflix is there when you need it to be. We strive to provide a service that people love and can enjoy anytime, anywhere. An important foundation for bringing our customers joy is a strong focus on reliability that ensures Netflix will be available when they need it. In this talk, I’ll tell the story of how we've grown our reliability practices over time to meet the changing demands of microservices and distributed computing.

PD Summit21: Responding to Chaos with Gremlin and PagerDuty

Incident response is something you hope to never need, but when you do, you want it to go smoothly and seamlessly. Normally the knowledge of how to handle incidents within your company will be built up over time, getting better with each incident. While tools such as PagerDuty's Major Incidents Application can help you recover quickly, the process you follow is just as important. This documentation will allow you to learn from the start something which has taken us years to build up. Giving you a head start on how to deal with a major incident in a way which leads to the fastest possible incident recovery.

Evolving in CloudOps Maturity? Investing in People and Teams Pays Off

CloudOps is on the up. This is in part due to the rapid acceleration of the shift to cloud that was caused by the pandemic. The shift allowed companies to innovate faster, enjoy greater flexibility and scalability, and become more cost efficient. Many organizations who rapidly adopted cloud or increased their usage now realize that they need to better manage their cloud investments in order to fully embrace these benefits.

HUG Relies on PagerDuty When Healthcare Incidents Arise

The Geneva University Hospital (HUG) is one of the five university hospitals in Switzerland and one of the largest hospitals in Europe. Pierryves Fournier, SRE Team Lead at HUG, explains how PagerDuty and Rundeck help automate his team's incident response process, empowering the right action when seconds matter.