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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

mezmo

How to Reduce Alert Fatigue: Preventing Noisy Alerts and Error Messages

Jul 26, 2021 By LogDNA In Mezmo

Monitoring solutions are a vital component in managing an application’s environment. From the systems layer all the way up to the end user’s connection to the app, you want to find out how the platform is performing. Indicators like CPU, memory, the number of connections, and overall health help teams make informed decisions for guaranteeing uptime. Teams monitor metrics (short-term information) and logs (long-term information) mainly from a reactive perspective.

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onlineornot

Getting over on-call anxiety

Jul 26, 2021 By Max Rozen In OnlineOrNot

You've joined a company, or worked there a little while, and you've just now realised that you'll have to do on-call. You feel like you don't know much about how everything fits together, how are you supposed to fix it at 2am when you get paged? So you're a little nervous. Understandable. Here are a few tips to help you become less nervous.

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grafana

How Grafana helps organizations manage SLOs across multiple monitoring data sources

Jul 23, 2021 By Michelle Tan In Grafana

“SLO is a favorite word of SREs,” Grafana Labs Principal Software Engineer Björn “Beorn” Rabenstein said during his talk at KubeCon + CloudNativeCon NA 2019. “Of course, it’s also great for design decisions, to set the right goals, and to set alerting in the right way. It’s everything that is good.” So what happens when things go bad?

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PD Summit21: Transforming Infrastructure Teams Through Observability

Jul 22, 2021 By PagerDuty In PagerDuty
What is this ""observability"" thing that everyone is talking about? Observability allows you to navigate the dark unknowns with echolocation while others attempt to fly blindly without it. Are your dashboards all green, but you still have an issue brewing? Do you need instant feedback based on the Core Analysis loop? Are your engineers tired of waking up at 3 AM for the expected issues? Is there a lack of time for experimentation? Generate your own answers and create a meaningful course of action with observability.
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PD Summit21: The Netflix Reliability Story: A Brief History of How We Evolved Resilience to Failure

Jul 22, 2021 By PagerDuty In PagerDuty
In Netflix engineering, we’re driven by ensuring Netflix is there when you need it to be. We strive to provide a service that people love and can enjoy anytime, anywhere. An important foundation for bringing our customers joy is a strong focus on reliability that ensures Netflix will be available when they need it. In this talk, I’ll tell the story of how we've grown our reliability practices over time to meet the changing demands of microservices and distributed computing.
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PD Summit21: Adopting and Maturing to Service Ownership with PagerDuty and Rundeck

Jul 22, 2021 By PagerDuty In PagerDuty
Among the common goals of today's engineering and operations teams is to adopt a culture of service ownership: ""You build it, you own it."" As with many ancillary objectives to driving DevOps across an organization, this is easier said than done. Sometimes this is in small part due to the technology stack/architecture of a given company. But more often than not, this is because teams lack the human-to-technology mechanisms that allow for a culture of service ownership.
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PD Summit21: Migrating to L1 Support to PagerDuty

Jul 22, 2021 By PagerDuty In PagerDuty
Learn how Maersk transitioned from operating with an L1 support team to using PagerDuty to drive an efficient operational support model. In this talk you will learn how implementing PagerDuty within the platform SRE team was part of a major re-org with the goal of driving a new operations model for a highly available (99.999%) platform that lead to outstanding results. At Maersk, we saw increased efficiencies and reduced TTR along with other significant advantages of using PagerDuty from both on-call and management perspectives.
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PD Summit21: AWS and PagerDuty: Better Together -- A Digital Transformation Journey

Jul 22, 2021 By PagerDuty In PagerDuty
PagerDuty’s platform for real-time operations helps teams manage a complex transition from siloed and centralized approaches to multiple, distributed teams supporting a hybrid cloud infrastructure. To make this journey successful, one thing is clear: your people, technology, and operational processes need to be aligned in real time. That’s why we’re continuing to invest in our partnership with AWS. The integrations we’re bringing to market have always been centered on unlocking AWS’s unprecedented scale and agility for our joint customers.
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PD Summit21: Sumo Logic: Streamline Incident Management to Drive Application Modernization

Jul 22, 2021 By PagerDuty In PagerDuty
As application modernization drives an increase in complexity, managing the signals they generate becomes increasingly important in order to manage alert fatigue, mantain reliability, and accelerate innovation. Sumo Logic provides a unique, two-way integration with PagerDuty that collects incident messages from PagerDuty and populates pre-configured dashboards to provide a complete view of their alerts by displaying top incidents, escalations, teams and urgency, as well as providing the capability for users to send notifications to PagerDuty when critical conditions in their applications or infrastructure are detected in Sumo Logic.
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