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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

xMatters

A Complete Guide to Digital Operations

Mar 3, 2025 By xMatters In xMatters
In today’s fast-paced digital landscape, organizations must ensure their IT infrastructure is resilient, scalable, and efficient. Digital operations encompass the strategies and tools that keep businesses running smoothly by minimizing downtime, optimizing performance, and enhancing collaboration. As organizations transition to cloud-based solutions and microservices, the complexity of managing digital services increases, making robust digital operations more critical than ever.
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solarwinds

Welcome Squadcast to SolarWinds: A New Era of Operational Resilience

Mar 3, 2025 By Cullen Childress In SolarWinds
Today, we are thrilled to announce that Squadcast has officially joined the SolarWinds family. This strategic acquisition signifies a significant milestone in our journey to enhance our capabilities and deliver exceptional value to our customers. Squadcast’s user-loved software perfectly complements our observability and service management offerings, and it offers a wealth of expertise in incident response management. Learn more about our incident response solutions here.
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Feature Spotlight - Document Library

Mar 3, 2025 By xMatters In xMatters
Although not all incidents are the same, resolvers often need similar resources or follow standard processes when responding to them. To save valuable time and effort, teams who frequently reference or attach the same files when sending incident notifications can use the xMatters Document Library to store everything in one place. You can easily add and organize files such as screenshots, maps, or response plans and attach them to incidents from within the library or directly on the incident console. For sensitive documents, set permissions so only certain roles can access, modify, or delete them.
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squadcast

Incident Management Team: Roles, Structure & Best Practices

Feb 28, 2025 By Vishal Padghan In Squadcast
Businesses must always be prepared to handle unexpected disruptions. Whether it's a cybersecurity breach, a system outage, or a natural disaster, an efficient Incident Management Team is crucial for minimizing damage and restoring normal operations quickly. This specialized team ensures that incidents are identified, assessed, and resolved in a structured and efficient manner, safeguarding business continuity and customer trust.
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onpage

The Importance of Automated Incident Notification for Cybersecurity Teams

Feb 28, 2025 By Judit Sharon In OnPage
In today’s digital landscape, cybersecurity threats are evolving at an unprecedented rate. Organizations must be prepared to detect and respond to incidents swiftly to mitigate potential damage. One of the most critical components of an effective incident response strategy is an automated incident notification system like OnPage. Such systems ensure that on-call cybersecurity teams receive alerts in real-time, enabling them to take immediate action.
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onpage

Emergency notification software

Feb 28, 2025 By Zoe Collins In OnPage
During an emergency, swift delivery of critical information is key to successfully managing a crisis. Unfortunately, when teams don’t employ effective emergency notification software, response times can be significantly delayed. That’s why choosing the best emergency notification system software for your team ultimately ensures that notifications are always delivered promptly to ensure the protection of lives and valuables.
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onpage

Why OnPage Outperforms Epic Secure Chat for Critical Communication

Feb 28, 2025 By Ritika Bramhe In OnPage
Electronic Health Records (EHRs) like Epic are undoubtedly pivotal to modern healthcare. With their intuitive interfaces and deeply integrated clinical decision support systems, Epic has become a cornerstone in patient care. But when it comes to communication, particularly for urgent and critical workflows, Epic Secure Chat often leaves healthcare providers searching for alternatives. At OnPage, we’ve built a platform specifically designed to meet the nuanced demands of healthcare communication.
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APAC Rundeck by PagerDuty Meetup - February 2025

Feb 28, 2025 By PagerDuty In PagerDuty
Join us for an informal 1-hour virtual event where the open-source Rundeck by PagerDuty community comes together to share automation stories and use cases. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone! Automating with Rundeck for Smarter Operations Jade Chen, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team’s efficiency and improving customer service through automation features and remote API calls.
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Demo Roundups! Security Incident Management

Feb 28, 2025 By PagerDuty In PagerDuty
Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. Host: Mandi Walls (DevOps Advocate @ PagerDuty) Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).
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xMatters

IT Service Management (ITSM): A Complete Guide

Feb 28, 2025 By xMatters In xMatters
As digital transformation accelerates, organizations face increasing complexity, tighter budgets, and relentless pressure to provide exceptional service. This creates a constant challenge in balancing cost, stability, and service. IT Service Management (ITSM) strategically designs, delivers, manages, and improves IT services by aligning them with business goals and optimizing service delivery.
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