%term

The latest News and Information on IT Service Management, Service Desk and related technologies.

Spending More on ServiceNow in 2025? Learn with Infraon

Apr 27, 2023 By Manjeet Gupta In Infraon

IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling to justify the ROI.

Read Post

Infraon

Blog
ITSM

Read more about Spending More on ServiceNow in 2025? Learn with Infraon

ISO 27001: How to Implement the Information Security Standard in Your Organization

Apr 26, 2023 By Sophie Danby In InvGate

You know you're taking IT security seriously when you start looking at ISO 27001. Done well, it can be a game changer for your organization, since it has the power to level up your security, protect your information, and reduce risk. This article will look at how the ISO 27001 standard works and some of the main benefits it brings. Then we will explain how to implement the framework in your organization and the requirements for obtaining accreditation.

Read Post

InvGate

Read more about ISO 27001: How to Implement the Information Security Standard in Your Organization

Embracing DEX: One Step at a Time

Apr 26, 2023 By Ivanti In Ivanti

Digital employee experience has become a hot topic for organizations. And understandably so, considering that 65% of employees say that they would be more productive if they had better technology at their disposal. But to secure the investment, you need to lay out how your organization can benefit in both the short — and long-term.

Read Post

Ivanti

Read more about Embracing DEX: One Step at a Time

Learn ITSM and ITOM Key Differences and Similarities | Infraon

Apr 26, 2023 By Infraon In Infraon

In this video, we'll explore the key differences and similarities between IT Service Management (ITSM) and IT Operations Management (ITOM), two critical IT department concepts. We'll start by defining each concept and explaining what ITSM and ITOM are and how they're used in IT management. Then, we'll dive into the five main processes of ITSM, including service strategy, service design, service transition, service operations, and continual service improvement. Next, we'll explore ITOM and its focus on monitoring, managing, and optimizing IT infrastructure, resources, services, and applications.

View Video

Infraon

ITSM

Read more about Learn ITSM and ITOM Key Differences and Similarities | Infraon

What is Service Request Management? Examples and Benefits

Apr 25, 2023 By Manjeet Gupta In Infraon

Modern businesses must offer essential services and support to internal and external clients and employees to run efficiently. Unfortunately, not all service requests are easy to understand. Employees might need additional direction from the service provider and expectations about the caliber of service they can expect to use the service offered fully.

Read Post

Infraon

Read more about What is Service Request Management? Examples and Benefits

Velocity With Ivanti Wavelink Explainer

Apr 25, 2023 By Ivanti In Ivanti

Automation doesn’t have to be complicated. Ivanti Velocity makes it easy to integrate with Zebra/Fetch to drive efficiencies through a low-risk approach to robotics in warehouse operations.

View Video

Ivanti

Read more about Velocity With Ivanti Wavelink Explainer

Ivanti Velocity Capabilities Think again

Apr 25, 2023 By Ivanti In Ivanti

Automation doesn’t have to be complicated. Ivanti Velocity makes it easy to integrate with Zebra/Fetch to drive efficiencies through a low-risk approach to robotics in warehouse operations.

View Video

Ivanti

Read more about Ivanti Velocity Capabilities Think again

New Chrome and Edge zero-day exploits: How to patch CVE-2023-2033 and CVE-2023-2136

Apr 25, 2023 By Celeste Mottesi In InvGate

Two new zero-day exploits that affect the Chromium browser core were reported on April 14th. And since both Chrome and Microsoft Edge are based on it, Google advised to update the browsers. The vulnerabilities CVE-2023-2033 and CVE-2023-2136 can lead to remote code execution and have already been fixed. But that doesn't mean that's the end of the problem.

Read Post

InvGate

Read more about New Chrome and Edge zero-day exploits: How to patch CVE-2023-2033 and CVE-2023-2136

Micro Product Demo: Ivanti Neurons for Security Operations Management in 151 seconds

Apr 25, 2023 By Ivanti In Ivanti

Ivanti Neurons for Security Operations Management provides your organization with centralized management of security events to identify all events that require triage and assigns the remediation activity automatically or manually to the right team. In this video, we look at the capabilities across Security Operations Management, Security Event Management, Security Incident Management, Incident and Change Management, DevOps, and Visibility.

View Video

Ivanti

Read more about Micro Product Demo: Ivanti Neurons for Security Operations Management in 151 seconds

Boosting Customer Experience with RFID-enabled Self-checkout in Retail Industry

Apr 25, 2023 By Asset Infinity In Asset Infinity

In recent years, self-checkout systems have become increasingly popular in retail stores. These systems enable customers to scan and bag their items themselves, reducing the time spent waiting in line and improving the overall shopping experience. However, traditional self-checkout systems require customers to manually enter the product code or scan the barcode, which can be time-consuming and frustrating.

Read Post