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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Future of Software Supply Chain Security With SolarWinds

The pandemic undoubtedly accelerated the growth of digital transformation and the rising use of open source, containers, and APIs. Along with this comes an even more pressing need to focus on software supply chain security. The exponential growth of applications and digital commerce has met with unprecedented security breaches.

S1E1: Maximize service uptime with efficient incident management workflows - Masterclass 2023

In this episode of Masterclass 2023, we'll cover how IT service management teams can utilize ServiceDesk Plus to quickly handle incidents and streamline the incident resolution process in a hybrid work setting. You'll learn how ServiceDesk Plus can enhance the effectiveness of incident management practice through collaboration, dynamic template creation, automation, and more. Useful resources Follow us on social.

Sweet Trick! Mastering O11y for Cloud-Native Technologies

Using the cloud can be challenging. Everyone likes to tell stories about a surprise cloud bill they received and laugh, but let’s be honest: it’s happened to all of us. When dealing with complex cloud environments and cloud-native architectures, gaining visibility into the state of the environment is critical. Today, developers are looking to monitor how things are working and performing as part of every step in the software development life cycle.

Dr. Srinivas Mukkamala and Dave Shepherd at MWC23 | Mobile World Congress on SiliconANGLE theCUBE

Lisa Martin and Dave Vellante of SiliconAngle’s TheCube discuss mobility, cybersecurity, and the future of business and technology with Ivanti’s Dr. Srinivas Mukkamala, Chief Product Officer, and Dave Shepherd, VP of Sales Engineering. MWC2023 focuses on big topics around 5G, 6G, immersive technology like AR and VR, and mobile infrastructure – and how they’re shaping our industry and creating a brighter future. All of these and more were on display in the first 2 days of the event, including the keynote speakers and show floor.

S1E1: Maximize service uptime with efficient incident management workflows [Cloud]

In this episode of Masterclass 2023, we'll cover how IT service management teams can utilize ServiceDesk Plus Cloud to quickly handle incidents and streamline the incident resolution process in a hybrid work setting. You'll learn how ServiceDesk Plus Cloud can enhance the effectiveness of incident management practice through collaboration, dynamic template creation, automation, and more.

Dropbox vs. Google Drive vs. OneDrive: Which is Better for your Business?

Choosing the right file storage and collaboration platform can be tough, with so many options on the market. The market is filled with options, and they can seem pretty similar on the surface. Therefore, we'll oppose Dropbox vs. Google Drive vs. OneDrive to see precisely how they differ. To begin with, they are all cloud-based file hosting services that facilitate working and collaborating in the digital workplace.

Ivanti Neurons for Service Mapping

Automatically discover and map the linkages between underlying data center services and applications to visualize and understand how business services connect and interact to respond quickly to unexpected changes. Data center discovery Extensible probes and sensors automatically discover thousands of physical and virtual compute, network and storage assets in minutes giving you comprehensive visibility into your data center and cloud environments.

How to Analyze Enterprise-Wide Device Battery Health with Nexthink

Hardware is one of the most important, and most expensive, line items in IT’s purview. Constantly refreshing and provisioning hardware takes time and can be a very manual process. And one of the most significant reasons for refreshing hardware is battery life. Monitoring the health status of device batteries is crucial, and determining the health status can help maintain and extend the device lifetime in any environment.

How to Perform a Proactive System Cleanup to Improve System Performance

Device performance issues can arise due to insufficient drive space, this may be one of the largest drivers of device issues. These issues can block OS updates and escalate to BSOD, requiring a hard reset of the device. Although, these are common issues, the business implications of them at scale cannot be overstated. Employee productivity drops and deadlines are missed. This in turn can lead to the business not meet its objectives. Don’t let low system space derail your business.