Operations | Monitoring | ITSM | DevOps | Cloud

Why is the telemetry AI agents generate so intimidating? If you turn on Claude Code’s internal telemetry it’ll throw a wall of text at you. And, it’s very expensive to store. But, the bigger issue is that you can’t make sense of it. Luckily it’s all OpenTelemetry native. That means you can configure it to send, transform, and store what you really need. Which raises the only question that matters. What do you actually need?

Most AI spend comes in with no tags and no owner attached. Your provider console shows total spend, maybe broken out by API key or model. It won’t tell you that the sales team spent $1,700 on Claude this week, let alone what the work was. And the problem is growing. McKinsey found that 56% of organizations now use AI in three or more business functions. More teams means more spend, and most companies respond with a spending cap. Set it too low and you slow down the work you wanted AI to help with.

Shadow AI on company computers often starts with an AI agent that an employee installed on their own, signed in with a personal subscription and connected to internal systems through a Model Context Protocol (MCP) server. Shadow AI is one branch of shadow IT, with a shorter path from install to impact: these tools set up quickly, act on files and systems, and work under whatever account the employee chose. This guide skips the long definitions and goes to the practical part.

ilert AI SRE is now generally available. Alongside it, this quarter brings Compass, a lifecycle assistant that surfaces the next move during an incident, a dedicated space for postmortems, rich incident cards in Microsoft Teams and Google Chat, on-call schedules that follow support hours and holidays, a new CLI, and dark mode. Here's everything that shipped.

Your team ships more code than ever, but are your pull requests keeping pace? As AI-assisted development accelerates output, code review collaboration platforms have become the difference between shipping confidently and merging blindly. The right platform connects your review workflows, surfaces context where you need it, and keeps collaboration flowing across distributed teams.