Operations | Monitoring | ITSM | DevOps | Cloud

As the famed psychologist Abraham Maslow once said, “If all you have is a hammer, everything looks like a nail.” Because IT management systems make it simple and easy to create alerts for all kinds of events and conditions, the temptation may be to create alerts for all of them. This can be problematic for a variety of reasons, though two stand out in particular.

In a network operations center (NOC), alerts originating from hundreds of servers, application monitoring systems, emails and ticketing services compete to catch a NOC analyst’s attention. NOCs face many challenges in parsing through alerts to identify actionable notifications and mobilize the right response team into action.

In this blog, we will walk through the scenario of sending or E-bonding ServiceNow incidents to 5 destinations simultaneously, using Robotic Data Automation and AIOps Studio. E-bonding refers to a scenario where data is delivered (one-way) or synchronized (two-way) between two or different systems, which are typically under different administrative boundaries. E-Bonding term originally appeared in Service Provider and Telco space (see: ATT E-Bonding).

I don’t know about you, but April traveled at the speed of light. A blink and it happened. Our teams have been working at the same speed throughout one of our favorite months of the year. With an incredible amount of updates, we’ve made our product even more transparent and easier to use. It’s not just our world-class documentation that enables you, it’s also the in-product visualizations and enablement that help guide you without you even realizing it.

Gartner’s latest “Quick Answer” report discusses how clinical communication and collaboration (CC&C) systems can enhance pandemic-related provider and patient engagement. Modern healthcare delivery organizations (HDO) invest in CC&C solutions to simplify communication among care teams consisting of physicians, nurses and critical support personnel. The OnPage team is pleased to be recognized as a vendor in Gartner’s latest CC&C publication.

Coined by Gartner in 2016, the term ‘AIOps’ refers to the combining of big data AI and machine learning to automate and improve IT operations processes. Back then, this very broad definition led to some confusion, with different IT vendors characterizing AIOps differently, depending on what they were actually offering.