Operations | Monitoring | ITSM | DevOps | Cloud

Gett replaces paging tool with Exigence to achieve IR excellence

“By the time a pager alerts you to a problem, it’s too late to think about how to manage the incident.”(Google SRE Workbook) Gett, a global leader in urban mobility and corporate travel tech, knew that relying on its incumbent paging system and siloed manual processes for incident management was no longer sustainable. Any delay in response and service restoration could jeopardize customer satisfaction and business continuity.

April 2025 Update - Fully Redesigned Signl-Center, Shift Tiers with Escalations, AI Shift and Duty Scheduling, and a new Chat View for the Mobile App

With our latest April update, we are setting a new benchmark in incident management excellence. The Signl-Center in our web portal has undergone a major redesign, delivering a superior, more intuitive layout, enhanced tracking of notifications and escalation workflows, and an upgraded incident chat — redefining how operations and maintenance teams coordinate under pressure.

Efficient Alert Management via Slack ChatOps

Watch this video to learn how on-call engineers can effectively manage alerts using Slack in Jira Service Management. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Events, Alert, and Incidents: What's The Difference? How Do They Relate?

Effectively managing events and alerts is essential for preventing or quickly resolving incidents, whether it’s a sudden service outage or an ongoing cyberattack. The three terms — events, alerts, incidents — are different but they are closely related. Read on to learn more. Ensuring the reliability, performance, and efficiency of IT systems is both the heart of operational excellence and an important strategic objective for digital organizations.

A Process for DDoS Incident Response

A distributed denial of service (DDoS) attack overwhelms a server, service, or network with internet traffic to disrupt or halt normal operations. This is typically achieved by multiple compromised systems flooding the target with traffic. The result is that legitimate users cannot access the systems or services, causing significant operational and financial impact.

SIGNL4 A New Hope in IT

In a galaxy not so far away, a new force rises to restore balance to IT operations. Signl4 delivers real-time mobile alerting, on-call scheduling, and instant team mobilization when critical systems need saving. Experience the power of seamless communication, faster incident resolution, and unstoppable uptime — without the chaos. Whether you're defending against downtime or responding to mission-critical alerts, Signl4 is the ally your IT team has been waiting for.

OnPage Atlassian Jira Service Management Integration

OnPage + Jira: Instantly Alert and Mobilize Your On-Call Teams Say goodbye to missed high-priority tickets! With the OnPage-Jira integration, critical Jira issues instantly trigger alerts to your on-call teams via the OnPage mobile app—ensuring fast response and accountability. What this integration offers: Instant alerts for critical Jira tickets Two-way communication between OnPage and Jira.

Stay ahead of slowdowns: Introducing alerts for slow response time

Performance issues can sneak up before they turn into full-blown outages. Get notified when your website or service takes longer than usual to respond. We’re excited to announce that you can now set up response time thresholds and receive alerts when performance dips below your expected level. This means you can take action early, improve user experience, and prevent minor slowdowns from becoming major problems.