Operations | Monitoring | ITSM | DevOps | Cloud

Most software engineers know that they are typically tasked with on-call shifts, but new software engineers entering the field may be asking themselves – What do I even do if I get scheduled for an on-call shift? This is a common question that often doesn’t get answered until that first on-call shift, and unfortunately that can be overwhelming for a young professional who is nervous about their first on-call shift, let alone their first incident.

The vast number of threats lately lurking in cyberspace means that for cybersecurity teams, it's not a question of if an incident will occur but when. Whether it's a service outage, a data breach, a ransomware attack, or some other disturbance, organizations are bound to face security incidents eventually — the only question is if they're prepared.

For 83% of companies, a cyber incident is just a matter of time (IBM). And when it does happen, it will cost the organization millions, coming in at a global average of $4.35 million per breach. Add to that stringent data protection laws and the growing frequency and reach of ransomware and other sophisticated attacks.

Microsoft introduced new Quality of Service (QoS) monitoring rules for Microsoft Teams and their administrators. These rules empower organizations to be notified of Teams call quality issues when users are experiencing problems during audio, video, or screen sharing. This article discusses the new monitoring rules, how Exoprise can enhance the rules, and how to monitor Microsoft Teams effectively.

Although FireHydrant has spent five years focused on what happens after your team (erg, I mean service 🙄) gets paged, the topic of alerting often comes up in discussions with our community. People are tired of paying big bucks for software that’s expensive, bloated, and hasn’t seen much innovation. Clearly, there’s a problem here – and we’re tackling it head on.

With the release of Grafana 10.2, we made a number of enhancements to Grafana Alerting. These updates included the rollout of Insights, a new section of the Grafana Alerting home page. Available now to all Grafana Cloud users, Insights offers valuable information, such as statistics on alert rules and notifications, to help you monitor alerting data and quickly analyze alert performance.