Operations | Monitoring | ITSM | DevOps | Cloud

Some support cases are straightforward. Others lead deep into legacy code, where a single logic bug can quietly turn a routine command into a major performance problem. This series looks at how Canonical Support and Sustaining Engineering work together to investigate, patch, and upstream difficult issues that standard troubleshooting alone cannot solve.

Every application starts the same way: One server. One database. One optimistic engineer saying: “We’ll scale later.” And honestly? That’s usually the right call. Premature scaling is how perfectly normal applications end up with: But eventually, growth happens. Traffic increases. Queries slow down. Deployments get riskier. Your infrastructure starts making unfamiliar noises. This is where scaling enters the picture. Not scaling for conference talks.

CloudZero continues to ship new features and enhancements at a fast pace. We’re publishing these product update posts to keep you up to date on our velocity and how we’re adding customer value.

AI spend is going parabolic, and the labels on the bill (OpenAI, Anthropic, Gemini) are about all a CXO gets to work with. The hard part of tying that spend to outcomes is structural. A major portion of AI spend isn’t COGS. It’s the spend on coding agents producing the software, the spend on building marketing content, the spend on custom sales tooling, the spend on Intercom agents and Sybill analysis.

Key Takeaway: The Harness MCP Server is now in the official Claude Connectors Directory. Developers using Claude can now discover and connect to Harness, gaining structured, real-time access to their pipelines, deployments, approvals, and delivery workflows. What makes this different from a typical API integration is what's underneath: the Harness Software Delivery Knowledge Graph, which gives Claude the context it needs to make decisions that are accurate, fast, and safe. ‍

The pitch for private PKI gets more compelling every year. Public certificate lifetimes are down to 200 days, dropping to 47 by 2029. If you run your own private certificate authority, you make your own rules. Issue certificates for as long as you want, skip the renewal churn. Let’s Encrypt and DigiCert don’t get to tell you what to do. Apple does though.

IT leaders rarely think they have an infrastructure problem. When a roadmap slips or an audit finding lands, the reflex is to hire more senior engineers, a bigger platform team, another DevOps lead. But headcount is rarely the real lever. The bottleneck is the "hidden factory": the undocumented, invisible work that sits between a developer writing code and that code reaching customers. It doesn't show up in post-mortems because engineers treat the workarounds as normal.

We're thrilled to announce that Cycle's European Control Plane is now live! While a few organizations have been utilizing it over the past month, we're eager to officially open access to all teams. Before diving deeper into the "why," let's clarify what a Cycle Control Plane actually is. If you visit our status page, you'll see a list of the core services powering Cycle. These services include everything from our APIs to our 'factory' build systems.

What is Exchange Online Archiving? Microsoft's EOA gives users an in-place archive mailbox - here's what it costs, what it covers, and where it leaves gaps.