Operations | Monitoring | ITSM | DevOps | Cloud

Are your employees still waiting hours or days for IT issues to be resolved? Many organizations have invested heavily in ITSM platforms, self-service portals, and chatbots. Yet service desks continue to struggle with growing ticket volumes, rising costs, slow resolution times, and poor digital employee experiences. In this webinar, Resolve and Redington explore why traditional service management approaches often stop at ticket creation instead of ticket resolution, and how intelligent automation is helping enterprises move toward a Zero Ticket IT model.

How should IT leaders approach automation and AI? Where should they start, and how can they drive measurable results without getting caught up in the hype? In this episode of Agents of IT, Fran Fernandez and Zach Austin sit down with Chris Ellis, Senior Technology Solutions Specialist at RICOne, to discuss practical IT automation strategies, agentic AI, service desk transformation, and the journey toward autonomous operations.

AI developer productivity, agentic workflows, and the lessons learned running engineering tools for 100,000+ software engineers at Google. John Montgomery, CCO at GitKraken, sits down with Asim Hussain, co-founder of Alterion AI and former Google VP of Engineering Productivity, to get real about what AI actually changes for engineering teams in 2025.