Operations | Monitoring | ITSM | DevOps | Cloud

At incident.io, we believe that incidents are for everyone. As part of enabling that mission, we think it’s essential to ensure that all users can create, configure, and maintain business processes related to an incident. Today, we have two approaches to support different people, products, and organisational structures: We’re excited to announce that we’re taking this further and adding Zapier to our growing list of options to automate your processes (and focus on fixing)!

What is one of the first things you should do when you are assigned an incident via PagerDuty? If you immediately thought “Acknowledge!” you are not wrong, but after that, it’s all about resolving the issue as quickly and painlessly as possible. The first step to resolution is to investigate what caused the incident in the first place so you can easily get a fix in place.

Cloud services have skyrocketed in popularity in the past few years, providing a vast array of resources as well as a cost-effective path for the migration from on-premises servers to the cloud. In fact, cloud services are handling all the computing needs of many businesses. It’s very likely you’re already using cloud services and will continue to use more as time goes on.

What do a sinking ship and an improperly equipped data center have in common? For Dell Senior Director of Global Network and Datacenter Services Paul Beninati, the two have a lot in common. At least, from the perspective of company proactivity and ITOps performance goals.

How AIOps has evolved into an accessible and efficient solution.

Interrupts are often seen as a problem that eats away at your team’s productivity, and gets in the way of shipping important things for your customers. It’s often consciously accrued from the tech debt we accept to ship features sooner. However when a team doesn’t have a good strategy for dealing with the consequences of those decisions, the pain is felt much more acutely and much sooner.

Every year there is a surprise in a Radar report. While it won’t be a surprise to our thousands of customers who are seeing tremendous benefits with us, PagerDuty is excited to be named a Leader in the 2022 GigaOm Radar for AIOps Solutions. GigaOm uses extensive criteria to evaluate vendors in their Radar.