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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

What Does an Incident Manager Do? Role and Responsibilities

Aug 26, 2024 By Ignacio Graglia In InvGate
Have you ever wondered who ensures that your IT services run smoothly, even when everything seems to be going wrong? That’s the job of an incident manager. When critical systems fail or disruptions occur, the incident manager steps in to coordinate a swift and effective response, minimizing the impact on your business. But what exactly does this role do, and why is their role so essential?
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Exploring Time Series and Generative AI in Campaigns and Surveys

Aug 24, 2024 By Ivanti In Ivanti
The presenter delves into advanced concepts, emphasizing the importance of time series in campaigns using bot hierarchies. They highlight the collection and branching of surveys based on user feedback, and the use of generative AI. The exploration and configuration of survey results, including filtering and splitting based on attributes, are demonstrated. The creation of custom dashboards with device data is introduced. The talk also touches on sustainability and green IT initiatives.
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InvGate

Common Challenges of Knowledge Management

Aug 23, 2024 By Natalí Valle In InvGate
Many organizations are pressingly concerned about the challenges of Knowledge Management as they struggle to create, share, use, and manage their knowledge and information effectively. Effective Knowledge Management is crucial for making informed decisions, innovating, and staying competitive. But how do organizations overcome the obstacles that prevent them from achieving their Knowledge Management goals?
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Exploring User Workspace Management and its Capabilities

Aug 23, 2024 By Ivanti In Ivanti
Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.
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Zia prediction capabilities, a few enhancements to the Purchase module, and more - ServiceDesk Plus

Aug 23, 2024 By ManageEngine In ManageEngine
In this video, our product experts unveil some exciting features and enhancements that can make your ServiceDesk Plus experience even better. From tapping Zia's predictive intelligence to power up your service desk to learning how to monitor and manage software usage across your network, watch this video to learn what's in store for you.
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opsmatters

ITSM Implementation Steps

Aug 23, 2024 By OpsMatters In OpsMatters
Are you seeking to deploy IT Service Management (ITSM) within your company? Consult this instructional piece, which offers a detailed, sequential roadmap for the implementation process. It instructs on establishing goals, selecting appropriate instruments, devising an operational approach, and adequately preparing your personnel to ensure effective execution.
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squadcast

Enterprise-Grade ITSM: Scaling Incident Response with ServiceNow & Squadcast

Aug 22, 2024 By Rahul Jagdish In Squadcast
Integrating ServiceNow with Squadcast creates a powerful solution for IT Service Management (ITSM) teams, especially in environments where downtime isn’t an option and efficiency is critical. To state the obvious, IT incidents aren't just a nuisance - they're a threat. Downtime translates to lost revenue, frustrated customers, and a hit to your company's reputation. That's why a solid ITSM setup is essential.
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InvGate

Network Management: Definition, Best Practices, and Tools

Aug 22, 2024 By Ignacio Graglia In InvGate
The efficiency of your IT infrastructure can make or break your business, specially in the IT world. At the core of this infrastructure lies Network Management (NM)—a critical process that ensures your network operates smoothly, securely, and efficiently. Whether you're managing a small office network or a sprawling enterprise system, understanding NM is key to maintaining optimal performance and security. But what exactly does Network Management involve? And why is it so important?
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InvGate

How to Develop a Knowledge Management Strategy

Aug 22, 2024 By Natalí Valle In InvGate
A well-thought-out Knowledge Management strategy lays the foundation for capturing, organizing, and sharing knowledge across your organization.Think about the collective brainpower within your organization: The expertise, the experiences, the insights that make your team tick. How do you make sure that the lessons learned, the successes and the failures are shared, built upon, and used to drive growth? Developing a Knowledge Management strategy can be the key.
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