Alloy Navigator 2024: The Fall Release Goes Live!
Visual ticket boards, AI-powered assistance, a revamped Self-Service Portal, and much more—let’s take a closer look at the highlights of the Fall 2024 release of Alloy Navigator!
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
How to Attain Deep Network Device Coverage with SolarWinds Observability SaaS
Welcome to the first in a series of blog posts that will walk you through the key network monitoring and observability capabilities of the SolarWinds Observability SaaS option. Simplicity has always been at the heart of our product ethos, and our recent decision to bring our self-hosted and SaaS observability options under the single umbrella of SolarWinds Observability embodies this ethos.
Windows Server 2025 Upgrade Issues #patchmanagement
Windows Server 2025 is facing challenges with automatic upgrades, causing confusion among users. Microsoft has acknowledged a misclassification of the update after initial silence. The issues arise from patch delivery methods, particularly through WSUS and third-party tools, leading to unexpected upgrades based on configurations and update flags. The focus is on understanding the root causes of these issues rather than identifying specific vendors. Accurate information is crucial to resolving these problems effectively.
Supply Chain and Warehouse Trends in 2024 and Beyond
The COVID-19 pandemic disrupted the supply chain industry and exposed its vulnerabilities. Adding to the pressure, even more complicated challenges have emerged, including extreme weather events, complicated geopolitical climates and the complex evolution of AI. A survey by Ivanti reveals the state of the industry, key insights from insiders and trends to watch. The survey collected insights from management and employees across a range of supply chain roles.
How to Increase Efficiency in Education Support Through Software
The changing educational environment is causing disruption. Schools and universities face increasing demands to provide high-quality support for their teachers, faculty, and leadership. Managing communication, ensuring operational efficiency, and tracking performance across departments are crucial for delivering an exceptional educational experience. However, without a centralized system, these goals are often met with inefficiencies, communication gaps, and missed opportunities for improvement.
Sponsored Post
3 Primary Differences Between CRM Tools and Workflow Management Software
When companies think of tools for managing customer relationships and internal operations, CRM (Customer Relationship Management) software is often one of the first to come to mind. CRMs are powerful tools for tracking leads, managing sales pipelines, and ensuring smooth customer acquisition. However, once a customer is closed and the focus shifts to delivering services, companies often realize that CRMs alone are insufficient. This is where workflow management software becomes essential.
Why Sales Enablement Is a Super-Powered Shared Services Group in Companies
Organizations are constantly seeking ways to improve efficiency, drive revenue growth, and foster collaboration across departments. Sales enablement has emerged as one of the most crucial shared services groups within companies, bridging the gap between sales, marketing, and product management to ensure teams work seamlessly toward common goals.
AI in ITSM: 3 Artificial Intelligence Applications Vendors Already Use
How has AI shaped ITSM? We analysed 8 leading ITSM vendors to find out how they implemented AI in their solutions.
Remote Asset Management: A Complete Guide
Managing assets remotely has become increasingly important in today’s dynamic and distributed work environment. Remote asset management allows organizations to track and manage their assets from any location, ensuring efficiency, security, and productivity. This guide explores the concept of remote asset management, its key features, implementation strategies, and the benefits it offers to businesses.
Securing Flexibility Aligning IT and Security for a Thriving Everywhere Work Environment
Securing Flexibility Aligning IT and Security for a Thriving Everywhere Work Environment Organizations are adapting to a hybrid workplace, focusing on how work is conducted rather than where. The Everywhere Workplace report reveals trends in hybrid work, emphasizing the need for efficiency and security. Strategies for managing risks from personal devices and public networks are discussed, highlighting the importance of IT and security collaboration. Data governance and alignment of priorities are crucial for balancing employee flexibility with security measures.