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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

What is a Network Protocol and How Does it Work?

Jan 19, 2023 By Chandana In Infraon
It is impossible to allow communication between computer systems, servers, routers, switches, and other network-enabled devices without following a set of protocols. Without protocols, devices would be unable to understand the electronic signals sent between them via network connections. Every day, billions of individuals utilize network protocols, whether they are aware of it or not. Each time you connect to the internet or make a phone call, you are using network protocols.
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Infraon

What is Service Knowledge Management System (SKMS) in ITIL

Jan 19, 2023 By Ganesh Prabhakaran S In Infraon
ITIL (Information Technology Infrastructure Library) is an industry standard for IT service management, and it has become the go-to framework for organizations that need to manage their IT services. One of the critical components of ITIL is the Service Knowledge Management System (SKMS). An SKMS is a comprehensive repository of all the information related to IT services, including processes, procedures, and best practices.
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startingpoint

Project Management Software For Consultants: Best Options To Streamline Workflows

Jan 19, 2023 By StartingPoint In StartingPoint

The best project management software for consultants can play a pivotal role in streamlining service delivery and enabling professionals to get more done in less time. Whether you are a consulting firm or a one-man band, the right project management software can successfully drive operational efficiency and send your productivity soaring to new heights. ‍ Straight off the bat, here are some use cases of project management software for consultants: ‍ ‍

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Infraon

What Is a Self-Service Portal?

Jan 18, 2023 By Soumya Nandhakumar In Infraon
A self-service portal is a digital platform, accessible through a website or application, that allows individuals to access information, find solutions to problems, and receive assistance without needing to communicate with support, IT, or HR representatives. This type of portal is commonly used to serve customers but can also be utilized by internal employees within a company or organization.
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graylog

What You Need to Know About ITIL for Service Management

Jan 18, 2023 By The Graylog Team In Graylog

As the person on the front lines, you know that providing the best service possible can be what makes your ITSM organization succeed. Every day, you work to build the relationships that help your organization create value for end-users. However, when you have inefficient processes, you end up having to be the person responding to an upset user.

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A workforce strategy for an era of uncertainty

Jan 18, 2023 By ManageEngine In ManageEngine
In this episode of the ManageEngine Insights podcast, Insights Editor Brent Dorshkind and Michael Barata, a master trainer at CultureRx, discuss the Results-Only Work Environment (ROWE). As a workforce strategy, ROWE prioritizes autonomy, accountability, and clarity, making it particularly well-suited to the relentless democratization of IT and decentralization of work that’s taking place in organizations today. Likewise, ROWE offers a clear way forward in an era of economic, political, cultural, and general uncertainty.
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ServiceNow employees use the Now Platform to create low-code, no-code solutions

Jan 17, 2023 By ServiceNow In ServiceNow
The Now Platform makes it so easy to create low-code, no-code applications, that even our own employees can’t keep themselves away from it. In this video, hear directly from our Citizen Developers about how they’ve impacted their communities.
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