Operations | Monitoring | ITSM | DevOps | Cloud

Reporting is an essential part of an ITSM tool. It helps to have clear information about the performance of the service desk and the support team and thus make better decisions. Help desk reporting capabilities often take the form of dashboards and reports, but what's exactly the difference between them? Can they be used interchangeably? In a nutshell: See which service desk metrics adjust better to each ITSM reporting tool, and start measuring your help desk performance today!

Avoiding the Costs of a Cyberattack | Security Insights Ep. 42 Ivanti's Chris Goettl (VP of Product, Patch Management) welcomes back Robert Waters (Lead PMM, Exposure Management) to cover the dreaded costs of a cyberattack, and how organizations can work to proactively avoid them by addressing three strategic imperatives: attack surface, vulnerability prioritization, and data silos. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

We’re thrilled to announce that Nexthink has been recognized as a Leader in the Forrester Wave: End-User Experience Management Solutions, Q3 2024 report! To us, this recognition underscores our commitment to excellence in digital employee experience and our innovative solutions that keep your workforce productive and engaged. Dive into the report to see why Forrester positioned us as a Leader and how we see Nexthink continuing to transform digital workplace strategies.

This video explains Request for Proposals (RFPs), a crucial business document for major purchases and projects. Learn with us: RFP purpose How organizations use RFPs Key components of an effective RFP Benefits for both buyers and suppliers Tips for creating and responding to RFPs.