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The latest News and Information on IT Service Management, Service Desk and related technologies.

[Webinar] Single-touch workflow automation in ServiceDesk Plus Cloud

Corporate expectations are centering on doing more with less. So allocating IT technicians' time on repetitive, complex processes instead of strategic technology goals may constrain productivity and inhibit time to value (TTV). Given this backdrop, we want to help modernize, automate, and speed up your enterprise processes. That's why we're excited to present our latest single-touch workflow automation builder, powered by Zoho Circuit.

How QR Codes Are Revolutionizing Car Sale Yards and Rentals

Introduction: QR codes, once thought of as just a gimmick, have now become an integral part of marketing and customer engagement. In recent years, they have been increasingly used in the automotive industry, especially in car sale yards and rentals. With the ease of scanning and quick access to information, QR codes have made it possible for car dealerships to provide customers with all the information they need about a vehicle in a matter of seconds.

Democratizing Digital Employee Experience with Nexthink Assist

Artificial Intelligence and Machine Learning have been at the heart of our strategy since the beginning. At the birth of Nexthink we wanted to help IT teams not get drowned in list of logs, but rather immediately see actionable data already processed, correlated and ready to consume.

Finance and supply chain meet ServiceNow workflows

Few areas of business have faced more pressure over the last three years than finance and supply chain teams. Yet most are stuck managing this upheaval with manual activities and processes that haven’t changed much since the last enterprise resource planning (ERP) implementation. The systems and tools these departments traditionally rely on lack the agility needed to excel in today’s business reality. That’s why we’re introducing ServiceNow Finance and Supply Chain Workflows.

Rojan saves thousands on IT management with ManageEngine OpManager

Rojan is a leading Managed Service Provider (MSP) in Australia. The organization's IT Operations Manager, Michael Senator fills us in on how ManageEngine OpManager provides seamless insight into their customer's network and why they chose ManageEngine over SolarWinds. He also talks about how the product has been a game changer and how it continues to help their organization save time, cost, and reduce manual work via automation.

Streamlining Fixed Asset Verification Process - Infraon

Fixed assets are a crucial part of any organization and play a vital role in its long-term success. They represent a significant investment and include tangible assets such as office buildings, land, machinery, and equipment. In this video, we explore the challenges in the physical verification of fixed assets and learn how to overcome them using technology-based solutions. This information will be beneficial to organizations that are looking to ensure accurate financial reporting and prevent loss or misappropriation of their fixed assets.
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How ITSM Can Transform the Digital Experiences of Employees

It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) to attract and retain top talent.

Analyzing the Micro Focus - OpenText Merger: Three Crucial Areas for Success

History is filled with examples of corporate mergers gone wrong. There’s AOL – Time Warner in 2000 and HP – Compaq in 2001, and who can forget when Microsoft didn’t know what to do with all their extra cash and decided to buy Nokia, hoping it would help everyone forget about Windows Phone? As someone involved in more than a few acquisitions, I’ve learned how to tell if a merger will be successful.

The Definitive ISO 27001 Checklist to Implement the Standard [+Free Download]

ISO 27001 is the top internal standard for information security. When carried through correctly, it protects your environment, and makes people feel safer when using IT equipment. That being said, implementing the standard is no small task; many organizations feel overwhelmed, as they don't know where to start, or struggle and feel lost during the process.

How to Create QR Codes for Asset Management

Learn how to create QR codes for Asset Management on InvGate Insight, and associate them with your IT inventory assets. Managing an IT inventory can be challenging, but using QR codes for Asset Management is a great way to make it easier. Raise your hand if you never found yourself opening a bunch of identical laptops just because you didn’t have the serial number from the one you needed at hand. With QR codes, those days are gone. Using QR codes for Asset Management allows you to scan them and access the data associated with a particular device on your ITAM tool effortlessly.