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The latest News and Information on IT Service Management, Service Desk and related technologies.

The importance of IT cost optimization - Infraon

Discover the importance and best practices of IT cost optimization in our latest YouTube video! IT cost optimization is all about regularly assessing an organization's technology processes in search of cost-saving options. It involves reducing costs related to IT benefits while ensuring they continue to meet the demands of the business. Learn how to reduce expenses, improve efficiency, and gain a competitive advantage. Watch now and read our full blog on IT Cost Optimization.

Asset Lifecycle Management: A Complete Guide for 2023 | Infraon

This comprehensive video guide will glimpse Asset Lifecycle Management (ALM) and its significance in 2023. ALM assists firms in managing asset acquisition, maintenance, and disposal, resulting in increased operational efficiency, higher ROI, and decreased downtime. The asset management lifecycle is divided into six stages: planning, procurement, deployment, utilization, maintenance, and disposal. Learn about the advantages of ALM, such as cost control, increased efficiency, compliance, risk management, sustainability, and better planning.

4 ways to enhance healthcare efficiency

Many hospitals and health systems are dealing with tight budgets, workforce challenges, and security issues. These and other challenges are getting increasingly complex and adding strain to an already-taxed healthcare ecosystem. How do you decide whether to invest in patients or care teams—or deliver optimal care or achieve your financial goals? In this complicated environment, it can be difficult to avoid getting distracted by minutiae, bureaucracy, and manual efforts.

What is ITIL Service Operation? Functions, Processes, and Best Practices

ITIL service operation is the fourth stage of the service lifecycle. It's responsible for the day-to-day support and maintenance of all IT services. Done well, it can protect the live environment, restore service quickly in the event of incidents, and investigate the root cause of preventable incidents. In the following article we will see how service operations work, the benefits it can bring to your organization, and its main functions and processes.

AI vs. AI: The Future of Cyber Security Podcast Ep. 14

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

A CIOs Perspective on ITSM

In this video, Bob Grazioli, Ivanti’s Chief Information Officer, explains how Ivanti's ITSM environment has been expanded to include lines of business workflows and security. You’ll also learn how ITSM can accumulate vulnerabilities in tickets during the build process, allowing for insights into the severity of the tickets and for secure deployments into the operating environment.