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The latest News and Information on IT Service Management, Service Desk and related technologies.

Tech Confessions - Attack of the Toasters | Crazy IT Asset Discovery Stories

Watch this JAW-DROPPING story about how unknown devices nearly provoked a panic for one IT team in the defense industry. They nearly shut down their entire network after receiving an alert about mystery endpoints they couldn’t identify. The lesson to be learned? You can't afford to miss ANY device on your network if you’re hoping to keep your IT estate safe and secure. Before you raise alarm bells, find what’s hidden on your network with Ivanti Neurons for Discovery.

Must-Have Features of ITAM Software | Boost Your Asset Management Efficiency - Infraon

Welcome to Part 3 of the ITAM software guide. Effective IT asset management is essential for success in today's fast-paced business environment. In addition to our previous videos on 'What are ITAM and Types of ITAM?" today, we talk about the must-have features of ITAM. Discover the essential features of IT asset management software. Track assets in real-time, manage the IT asset lifecycle, reduce costs with license management, achieve network visibility, automate inventory, streamline asset movements, and gain valuable insights through in-depth reporting.
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The 8 Best IT Hardware Inventory Management Tools in 2023

With the increasing reliance on technology in all aspects of business, managing and maintaining IT hardware is a critical task. An effective IT hardware inventory management system can help organizations to improve their productivity, reduce costs, and minimize downtime due to hardware failure.

The Definitive Guide to IT Risk Management

IT Risk Management ensures all IT risks are properly spotted and dealt with in an efficient and safe manner. It can protect your environment and its users from internal and external threats and help your organization meet its Governance, Risk, and Compliance (GRC) obligations. If you’re searching for reliable and proficient ways to keep your workplace protected, you’re in the right place. In this article we will explore the full scope of Risk Management and the benefits that come with it.

Tech Confessions - The Paper Trail | Crazy IT Asset Discovery Stories

WHY was there a HIDDEN PRINTER underneath one executive assistant’s desk? Watch this Tech Confession video to learn why and how employees’ ghost assets might put a company at serious productivity loss and compliance risk! When an executive assistant was asked by her boss to print out all his emails, she unwittingly created headaches for her IT team. Why? Because they had to wade through reams of (personal) messages to see if company secrets were being exposed.

Ivanti vs. ServiceNow vs. Infraon in 2023

IT Service Management (ITSM) and IT Operations Management (ITOM) are critical components of managing an organization’s IT infrastructure. While they serve distinct purposes, they are inherently interconnected and provide significant benefits when implemented together. By embracing the integration of these disciplines, organizations can achieve improved IT service quality, operational efficiency, and customer satisfaction.

Boosting Risk Management Automation with Asset Health Rules and Smart Tags

Risk Management helps organizations identify, assess, and mitigate potential threats. It's part of a comprehensive IT Asset Management strategy, so you can use InvGate Insight to implement it. Moreover, the tool can automate multiple tasks to help you: See how InvGate Product Specialist Matt Beran configures Asset Health Rules and Smart Tags to boost Risk Management automation!

The importance of IT cost optimization - Infraon

Discover the importance and best practices of IT cost optimization in our latest YouTube video! IT cost optimization is all about regularly assessing an organization's technology processes in search of cost-saving options. It involves reducing costs related to IT benefits while ensuring they continue to meet the demands of the business. Learn how to reduce expenses, improve efficiency, and gain a competitive advantage. Watch now and read our full blog on IT Cost Optimization.