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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Perform a Proactive System Cleanup to Improve System Performance

Device performance issues can arise due to insufficient drive space, this may be one of the largest drivers of device issues. These issues can block OS updates and escalate to BSOD, requiring a hard reset of the device. Although, these are common issues, the business implications of them at scale cannot be overstated. Employee productivity drops and deadlines are missed. This in turn can lead to the business not meet its objectives. Don’t let low system space derail your business.

Ivanti Wavelink - Speakeasy

Speakeasy is the fastest, easiest way to voice-enable the telnet and browser apps you already have. Whether Windows Mobile, Windows CE, or new Android mobile platforms, you get full-featured voice-directed productivity, while minimizing risk and without disrupting your host applications. Whether you’re running terminal emulation or web apps, you can extend the productivity benefits of these apps with voice enablement—or move to Android, iOS, or Windows 10 and deploy fast with the Wavelink Velocity framework.

Ivanti Wavelink: Transforming the Supply Chain for Manufacturing, Retail & Industrial Operations

The Ivanti Velocity platform helps you optimize and transform your business via worker mobility to help you achieve operational excellence and raise customer satisfaction. It also works with other Ivanti solutions—like Ivanti Neurons for MDM—to manage, update, and secure your mobile devices. Similarly, Ivanti Velocity and Ivanti Neurons for IIoT combine to enable the future, bringing KPI visibility and Autonomous Mobile Robot (AMR) control to a whole new level.

How can AI-powered ITSM Software Solutions put an end to nightmarish incidents?

Unmanageable incidents are what nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes, which directly impact the organization.

In a World of Managing Risk, Do You Have Shiny Tech Syndrome?

There is always something new on the horizon when it comes to technology. Isn’t it human nature to want to wait for the next 'new' model car, the next 'bigger' TV or the next 'faster' smart phone? The newest release might be more appealing – especially to higher-ups, who want the latest and greatest trending technology. But there are hidden risks associated with waiting to implement a new tool or solution.

Large Health System Reduces Critical Application Crashes by 90% via Nexthink Automation

Digital innovations have completely transformed the healthcare industry over the past decade. Today, clinical staff rely on applications to complete nearly every aspect of their day to day duties, from maintaining data privacy compliance to conducting telehealth. That makes it even more important that these critical applications stay online.

How Database Observability Increases Operational Reliability

Early on in my career as a DBA, I began to realize I wasn’t a Database Administrator as much as the Default Blame Acceptor for nearly any application problem. Let’s face it—the first thing blamed when there’s an issue is typically going to be the database, and it’s a “guilty until proven otherwise” situation.

SolarWinds Day Recap: What You May Have Missed

Our second SolarWinds Day was another success! For our second SolarWinds Day, we focused on our customers. We shared exciting new product updates, new tool releases, and some helpful tips for navigating 2023. Let’s dive into our recap, and make sure to check out the end of the post for a quick FAQ of questions asked by those in attendance. First of all, if you missed the event or want to revisit any sections, you can watch the full event on-demand here.

RDCMan: How to Manage Multiple Remote Connections in Microsoft

Having to switch between multiple desktop client windows to access them remotely is highly time-consuming and leads to a cluttered desktop. But you can simply ditch the frustration by using RDCMan for your RDP connections. In this article, we'll explore what it is, how you can use it, and the differences between mRemoteNG and RDCMan. We'll also discuss alternatives to this tool. So, let's dive in and learn how to use Microsoft's RDCMan to manage your remote connections like a pro!

5 Common Collaboration Tool Myths Busted by Collaboration Experience

As part of Nexthink’s launch of the new Nexthink Infinity Platform we also launched Collaboration Experience – adding detailed Microsoft Teams and Zoom call telemetry and insights to the comprehensive “See, Diagnose & Fix” capabilities of the platform. After 4 months, we are ingesting telemetry from almost 2 million employee calls and sessions a day – great testimony to the power and scalability of the Nexthink Infinity platform.