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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Track Adoption of SaaS Application using Nexthink

Digital transformation is complex, and software license costs can balloon your IT budget. Nexthink helps your team track adoption of SaaS applications, so you can make data-driven decisions to lower costs or speed digital transformation. In this blog, you’ll learn how Nexthink helps IT teams like yours evaluate application adoption and increase usage.

How To Improve Device Performance with Scheduled Device Restart with Nexthink

When devices are not rebooted frequently, it can adversely impact the Logon and Extended logon duration and affect device memory and device performance. This can lead to missing critical patches and Windows updates causing performance and security issues, Hence, scheduled restart of the device once in 7 days is a recommended best practice. Let us look at How to Improve Device Performance by doing a scheduled restart with Nexthink.

ServiceNow Competitors (5 Options)

What are the best ServiceNow competitors? If you are searching for ServiceNow alternatives, you’ve come to the right place. This guide will break down the best alternatives to ServiceNow on the market. When it comes to managing workflows for enterprise operations, there is no shortage of tools for you to consider taking for a test drive. Let’s take a closer look at five.

Built on ServiceNow Q&A: Samsung SDS Zero Touch Mobility

Business leaders continue to face new pressures and challenges—from ongoing global uncertainty and increased geopolitical instability to tightening budgets and having to do more with less. To thrive, enterprises must invest for the future while simultaneously finding ways to operate more efficiently. At ServiceNow, we believe partnerships are the answer.

What is Software Metering? Definition, Scope, and Software

When we talk about IT Asset Management (ITAM), the first thing that comes to mind is hardware devices, like computers and peripherals. But ITAM also covers software assets, which are equally important and need to be managed appropriately. This is where software metering becomes an essential feature for IT agents and managers. The thing about software is that you not only need to know its license status but also its state in relationship with other assets.

Your Service Desk Is Struggling - Amplify Can Help

Deliver DEX Insights Anywhere With Nexthink Amplify Nexthink recently announced the launch of Amplify, a browser-based solution to deliver Nexthink insights into any browser-based platform. For years, Nexthink has innovated with the aim to reduce the complexity of managing digital workplaces and to improve the digital experience of employees (DEX).

Do IT Tickets Give the Full Picture of Issues in the Digital Workplace?

As businesses now rely on technology to carry out most, if not all their operations, the volume of IT issues that arise on a daily basis has grown significantly. From large corporations to small startups, operations are primarily run via a digital workplace that encompasses a huge variety of technology, such as Microsoft Office, Zoom, Google Meet, MS Teams, Salesforce, and many more.

The Future of Software Supply Chain Security With SolarWinds

The pandemic undoubtedly accelerated the growth of digital transformation and the rising use of open source, containers, and APIs. Along with this comes an even more pressing need to focus on software supply chain security. The exponential growth of applications and digital commerce has met with unprecedented security breaches.

S1E1: Maximize service uptime with efficient incident management workflows - Masterclass 2023

In this episode of Masterclass 2023, we'll cover how IT service management teams can utilize ServiceDesk Plus to quickly handle incidents and streamline the incident resolution process in a hybrid work setting. You'll learn how ServiceDesk Plus can enhance the effectiveness of incident management practice through collaboration, dynamic template creation, automation, and more. Useful resources Follow us on social.