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The latest News and Information on IT Service Management, Service Desk and related technologies.

Do IT Tickets Give the Full Picture of Issues in the Digital Workplace?

As businesses now rely on technology to carry out most, if not all their operations, the volume of IT issues that arise on a daily basis has grown significantly. From large corporations to small startups, operations are primarily run via a digital workplace that encompasses a huge variety of technology, such as Microsoft Office, Zoom, Google Meet, MS Teams, Salesforce, and many more.

How to Track Adoption of SaaS Application using Nexthink

Digital transformation is complex, and software license costs can balloon your IT budget. Nexthink helps your team track adoption of SaaS applications, so you can make data-driven decisions to lower costs or speed digital transformation. In this blog, you’ll learn how Nexthink helps IT teams like yours evaluate application adoption and increase usage.

How To Improve Device Performance with Scheduled Device Restart with Nexthink

When devices are not rebooted frequently, it can adversely impact the Logon and Extended logon duration and affect device memory and device performance. This can lead to missing critical patches and Windows updates causing performance and security issues, Hence, scheduled restart of the device once in 7 days is a recommended best practice. Let us look at How to Improve Device Performance by doing a scheduled restart with Nexthink.

The Future of Software Supply Chain Security With SolarWinds

The pandemic undoubtedly accelerated the growth of digital transformation and the rising use of open source, containers, and APIs. Along with this comes an even more pressing need to focus on software supply chain security. The exponential growth of applications and digital commerce has met with unprecedented security breaches.

S1E1: Maximize service uptime with efficient incident management workflows - Masterclass 2023

In this episode of Masterclass 2023, we'll cover how IT service management teams can utilize ServiceDesk Plus to quickly handle incidents and streamline the incident resolution process in a hybrid work setting. You'll learn how ServiceDesk Plus can enhance the effectiveness of incident management practice through collaboration, dynamic template creation, automation, and more. Useful resources Follow us on social.

Sweet Trick! Mastering O11y for Cloud-Native Technologies

Using the cloud can be challenging. Everyone likes to tell stories about a surprise cloud bill they received and laugh, but let’s be honest: it’s happened to all of us. When dealing with complex cloud environments and cloud-native architectures, gaining visibility into the state of the environment is critical. Today, developers are looking to monitor how things are working and performing as part of every step in the software development life cycle.

Dr. Srinivas Mukkamala and Dave Shepherd at MWC23 | Mobile World Congress on SiliconANGLE theCUBE

Lisa Martin and Dave Vellante of SiliconAngle’s TheCube discuss mobility, cybersecurity, and the future of business and technology with Ivanti’s Dr. Srinivas Mukkamala, Chief Product Officer, and Dave Shepherd, VP of Sales Engineering. MWC2023 focuses on big topics around 5G, 6G, immersive technology like AR and VR, and mobile infrastructure – and how they’re shaping our industry and creating a brighter future. All of these and more were on display in the first 2 days of the event, including the keynote speakers and show floor.

S1E1: Maximize service uptime with efficient incident management workflows [Cloud]

In this episode of Masterclass 2023, we'll cover how IT service management teams can utilize ServiceDesk Plus Cloud to quickly handle incidents and streamline the incident resolution process in a hybrid work setting. You'll learn how ServiceDesk Plus Cloud can enhance the effectiveness of incident management practice through collaboration, dynamic template creation, automation, and more.

Dropbox vs. Google Drive vs. OneDrive: Which is Better for your Business?

Choosing the right file storage and collaboration platform can be tough, with so many options on the market. The market is filled with options, and they can seem pretty similar on the surface. Therefore, we'll oppose Dropbox vs. Google Drive vs. OneDrive to see precisely how they differ. To begin with, they are all cloud-based file hosting services that facilitate working and collaborating in the digital workplace.