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The latest News and Information on IT Service Management, Service Desk and related technologies.

Why is Remote Monitoring & Maintenance Important for Companies?

Many business operations and tasks are carried out in a distributed manner in this remote/hybrid and mobile era. From locations throughout the world, managed service providers (MSPs) and their clients are attempting to accomplish more with fewer resources. Any MSP expansion needs a remote monitoring management (RMM) platform to assist efficient techs, happy customers, and seamless business operations.

What Are the Fixed Asset Management Software Features Useful for Businesses?

An organization is equipped with a lot of assets and inventories, and they are essential for running day-to-day operations. If an essential asset is not found or it suddenly stops working, then it impacts other business operations as well. These types of scenarios are common when asset maintenance work is done manually. What’s the solution? It’s fixed asset management software. This software simplifies daily work and gives stability to work.

How To Become a Network Administrator: Role, Skills, and Responsibilities

As the demand for specialists in information technology grows, so does the need for network administrators. Future organizations will always need dedicated experts to manage their increasingly expanding computer networks and systems. In this article, we’ll provide an overview of everything you need to know about the role of a network administrator, such as: Computer information technology isn’t going out of fashion soon, and neither are the jobs needed to run computer networks.

Android 13 and Ivanti UEM: What to Know About the Latest Enterprise Features

Android 13, the latest release from Google, is here. For IT administrators, this means making sense of new enterprise features and enhancements: what changed, why should you care – and most importantly, what should you do about it?

Hector - Asset Tracking Software - Back to School Release - Inventory

Do you have asset tracking issues? Do you spend hours updating your inventory on an Excel file? Introducing Hector, your ultimate asset manager. This short video will give you an overview of some of Hector's new features for its back to school release and the benefits it can bring to your organization. Our inventory management software is regularly updated with feedback from our users. Choose a solution that fits your needs!

Hector - Asset Tracking Software - Creating Barcodes On The Fly

Do you have asset tracking issues? Do you spend hours updating your inventory on an Excel file? Introducing Hector, your ultimate asset manager. This short video will give you an overview of how to create a barcode on the fly. Our inventory management software is regularly updated with feedback from our users. Choose a solution that fits your needs! Hector is a SaaS solution that can be customized to your needs. Free yourself from the constraints of inventory management and choose a solution that suits you.

Red Team vs. Blue Team: The InfoSec Color Wheel

It is essential to work in teams to strengthen organizations' security. Regarding cybersecurity, in particular, this job is best done from a red team vs. blue team perspective. Red teaming implies mimicking the role of an attacker by trying to find vulnerabilities and avoiding cybersecurity defenses within the network. On the other hand, a blue team has a defensive approach: they take precautions and respond to incidents once they have occurred.

Wireshark: an Open-Source Packet Capture Tool

Wireshark is one of the most popular network packet analyzers available. It has been embraced by network admins worldwide and has become one of the essential network troubleshooting tools for IT teams. Read on to learn more about Wireshark, how to use it, and some relevant cases and alternatives. We will mainly focus on how you can use this tool to maintain a robust network within your organization.

Benefits of Equipment Inventory Management Systems in 2025

Without equipment, you cannot finish the task swiftly. Equipment is the foundation of organizations. Because they are assets that are important to businesses, equipment management is also crucial. Equipment inventory management is the most important aspect of an organization because the equipment needs inventory when it is sent for repair because parts are changed or replaced.

5 Reasons Why Asset Managers Choose SaaS-Based Asset Management

These days Business competition is high which is why choosing the right technology is very important as clients also want only the best for effective asset management. As they want access to the system all the time on their mobile phones as well. This is where SaaS-based asset management comes into play.