Operations | Monitoring | ITSM | DevOps | Cloud

This is an increasingly popular question for IT professionals. In part, this is driven by the need for organizations to use IT Operations Management (ITOM) in conjunction with more traditional IT service management (ITSM) because of the ever-increasing reliance on technology to enable business operations and outcomes. To help with your understanding, this blog explains what ITOM is, why it is needed, and what it entails.

VeriSM is one of the latest among the many different ITSM frameworks and approaches for service management. The system realizes that many organizations and departments use various frameworks for managing their IT and business. The approach is not limited to managing just IT but covers all the other aspects of a company, such as finance, HR, marketing, and others.

Stock is one of the biggest costs for some associations, which is the reason most organizations are aware of stock levels. Before PCs, monitoring stock included single-stage estimations done by hand per thing, per area. This made it troublesome or almost impossible to accomplish complete visibility across huge supply chains. That is why an inventory-intensive organization must invest in an automated inventory management system.

More and more companies around the world are using cloud solutions to run their applications, software or to store their data. But what about cloud compliance? The democratisation of the cloud is not surprising as it provides access to virtual data storage where companies no longer need to buy or maintain their own IT infrastructure. However, with cloud solutions, the security of user data should not be overlooked. There are cloud certifications and regulations that can help you in your choice.

Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban). Over a century old, VSM is the best technique to obtain a customer-focused agreement on improving a cross-departmental flow of activities. It’s a simple concept but difficult to begin and sustain in practice. In this article, we will: Let’s begin!

Having a reliable IT infrastructure is crucial to the health of your company or organization. And while this is generally true, it’s doubly so in our current times, where practically everything is digital. So, who is the lucky one to make general decisions about how to run a system efficiently — and keep it going? That would be the System Administrator. But what does a SysAdmin actually do? That's what we'll answer here!

Last year, we announced our partnership with the National Cybersecurity Center of Excellence (NCCoE) at the National Institute of Standards and Technology (NIST) to work on the Implementing a Zero Trust Architecture project. After a year of collaboration with its industry partners, including Ivanti, NIST recently released its preliminary draft, NIST Cybersecurity Practice Guide SP 1800-35 Vol B, for public comment.

Red team scenarios are frameworks companies use to evaluate their level of security from an adversarial approach. Red teams look for vulnerabilities or security holes in the system by simulating a cyber attack. This helps identify what needs to be improved so that the organization is well-prepared to defend itself against a real-life cyber threat.

For your business to be profitable, you should be able to invest in modern technology and tools. Asset management is a compelling investment for any business, but it can be confusing to know where to begin. In this article, we’ll introduce you to the different types of asset management that will be popular in 2023 so that you can start making important business decisions now.

Investments in advanced technology and superior assets are made for a reason, that being, better products and service delivery, all to retain their market position in times of digital transformation. However, getting a solid ROI will prove that the investments were worth including in your budget. Getting the expected returns will mean that each asset demonstrates its worth, achievable only through optimizing asset usage. And the first step towards managing your assets is accurate inventory.