The latest News and Information on IT Service Management, Service Desk and related technologies.
Process improvement is the continuous refinement of workflows within an organization. To achieve operational excellence, you need to relentlessly work on improving your processes. By doing so, you will minimize waste, optimize resources, and improve quality and productivity. Without any hesitation, let's explore the best process improvement examples.
What is problem management? In ITSM terms, an incident is a single unplanned interruption or reduction of the quality of an IT service. A problem, on the other hand, is a larger issue. ITIL™ defines a problem as “a cause or potential cause of one or more incidents.” Problem management entails the set of processes and activities responsible for managing the lifecycle of all problems that could happen in an IT service.
“Leadership is the capacity to translate vision into reality,” according to organizational consultant Warren Bennis. As a leader, you need to have a vision that you can bring to life for your employees, customers, partners, and investors. That’s why we created the CEO Dashboard.
Ivanti is proud to have partnered with Lookout, Inc to provide zero trust secure access across highly distributed application ecosystems while protecting their users, their data and their devices from accidental and malicious data exfiltration and threats. Today we are proud to announce the general availability of Lookout CASB and Lookout SWG as an add-on to Ivanti Neurons for Zero Trust Access (ZTA).
The global events of the past few years have permanently shifted us into a new era; defined by constant change, consumer-grade IT expectations, and digital innovation. Successful and sustainable digital transformation relies on an organization’s ability to make informed, data-driven decisions; achieve buy in from executive leadership; challenge the status quo; and future-proof investments against economic fluctuations.
