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The latest News and Information on IT Service Management, Service Desk and related technologies.

3 Ways Educational Institutions Can Avoid IT Tool Sprawl

As more and more money enters the state and local government budgets from pandemic relief funds like The Coronavirus State and Local Fiscal Recovery Funds (SLFRF) program, the prospect of IT tool sprawl is becoming more prevalent than ever before. While the SLFRF program has presented enormous opportunities for state and local agencies, waste and fraud are almost a given, considering the amount of money being distributed to bolster agency systems.

USU intensifies cooperation with automotive group on software license management

Bayerische Motoren Werke AG is expanding its cooperation with USU to optimize its group-wide software asset management (SAM). The current contract covers the migration of the existing solution for USU software asset management as SAM solution-as-a-service.

How intelligent Automation helps in simplifying the customer service experience?

When running a business, the most crucial aspect for any entrepreneur or organization is to provide an exceptional customer experience (CX) and grow the business efficiently. Not only designing the best product or services but also a lot of things that an organization needs to take care of for delivering quality CX. In today’s digital world, customer retention is as necessary as customer acquisition, and organizations are working towards this path.

3 Reasons to Ditch Your ITSM Solution for a No-Code One

With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet the evolving needs of their organization at a rapid pace. For most IT organizations, the programming effort required to customize less flexible software solutions to meet the changing demands of the business can often be expensive and slow-moving.

Steps Involved in the Process of an Asset Tagging System

Asset tagging is an important activity that must be done by all organizations, especially those organizations which are equipped with lots of assets. Asset tagging can be beneficial and provide several advantages to businesses that will make them more efficient and productive. In this blog, we will know what asset tagging is, what is the need for asset tagging & what are the steps involved in an asset tagging system! So, without wasting any time let us begin!

Good as Gold: Award-Winning Campaign Reveals What People Really Think About the Everywhere Workplace

Now that the world has embraced the long-term shift to the Everywhere Workplace, what do workers really think about it? That’s what we sought to find out with an ambitious survey that led to an eye-opening rendition of our annual Everywhere Workplace report. It also led to a big award.

How To Build Cybersecurity Culture At Your Company

Cybersecurity is a key priority for small, medium, and large companies. If you are a keen internet user or a lover of news and trending topics, I am sure you already know the current threats surrounding the cybersecurity realm. Cybersecurity threats are now a nightmare that faces all levels of organizations. Malware attacks, DDoS threats, phishing, brute force, SQL injections, etc. are running riot in the internet streets.

Bloated software: The real killjoy of modern workplace technology

Bloatware, or as we affectionately call it, junkware, has always been a problem for businesses across the globe. These unused and hidden programs that never see the light of day on our smartphones and laptops and yet take up all the space and cripple the performance of the devices are costing businesses billions of dollars every year.

Asset Lifecycle: Definition & Key Stages in 2023

Revenue is a term indispensable in corporate talk. As it’s the largest number on the profit and loss statement for the company, revenue is frequently referred to as “the top line.” And business owners and managers are very attentive to this statistic. Businesses in all asset-intensive industries, particularly the power and utility sectors, are under increasing pressure to deliver better customer service, improve equipment uptime, and advance performance predictability.