Operations | Monitoring | ITSM | DevOps | Cloud

When you have access to the best customer service software, you can enhance the overall customer experience and deliver greater levels of customer satisfaction. Customer service software can help to bridge the gap between customer expectations and your existing workflow. If you’re committed to delivering incredible experiences, you must invest in the right tools. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.

In just the last two years, ServiceNow has doubled the features and functionalities of the Now Platform to manage larger, more complex workflows for the new world of hybrid work. As demand for digital transformation grows, so do expectations for effectively leveraging data to create highly personalized experiences for customers and employees and to unlock productivity across the enterprise.

It’s official! We’re excited to announce that Ivanti has acquired an industrial internet of things (IIOT) platform from the WIIO Group. WIIO is one of Ivanti Wavelink’s channel partners and is based in Paris, France.

A common theme running through a variety of management techniques and methodologies, everything from Agile to Lean to Six Sigma is the Pareto Principle – also known as the 80/20 rule.

The pandemic has made clear that businesses can’t work in silos anymore. That reality extends to customer experience (CX) and employee experience (EX). The path to success is integration between the two to create a total digital experience, because happy employees produce happy customers. “The employee and customer experience are like a mobius strip or infinite loop.

Ransomware is a strain of malware that blocks users (or a company) from accessing their personal data or apps on infected iOS, iPadOS, and Android mobile devices, macOS laptops, Windows personal computers and servers, and Linux servers. Then the exploit demands cryptocurrency as payment to unblock the locked or encrypted data and apps. This form of cyber extortion has been increasing in frequency and ferocity over the past several years.

Nick Borgwardt, director of ITx workflows at ServiceNow, co-wrote this blog. How do I reset my password? How do I add someone to a distribution list? How do I request ergonomic home office equipment? At many companies, when employees have questions like these or need help, they face the complexity of threading together siloed processes. Sometimes a task can require getting in touch with multiple departments, creating friction and frustration. Other times, it’s not even clear where to start.

Ransomware started making more headlines in 2016, but it was treated largely as a nuisance – not a tangible, resource-worthy threat. Fast forward to 2021 and ransomware has graduated to the big leagues, buoyed by a pandemic-fueled, hasty scramble toward decentralized workforces and digital everything. But this rising threat can’t be entirely blamed on the pandemic.

A Maori proverb says, “What is the most important thing in the world? It is the people, it is the people, it is the people.” At New Zealand Trade and Enterprise (NZTE), a government-owned business development agency responsible for supporting exporters from more than 50 countries, we live by that proverb, keeping people at the center of everything we do. Our aim is to promote a productive, sustainable, and inclusive economy in New Zealand and the world.