The latest News and Information on IT Service Management, Service Desk and related technologies.
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. A research report from Harvard Business Review Analytics Services and Freshservice found that 82% of those surveyed say employee happiness is impacted by how well workplace technology performs.
I’m thrilled to announce that Gartner has named ServiceNow a Leader in its 2021 Magic Quadrant for the CRM Customer Engagement Center for the second year in a row.1 We believe this is external validation of our strategy and vision to improve the end-to-end customer experience through our Customer Service Management solution. Our mission in Customer Workflows is to transform the customer service and support market for the better.
Every product is a never-ending journey and Ivanti Neurons for Spend Intelligence is no exception to the rule. From the very beginning, our teams have set out to target core fundamental problems that we hear people in asset management struggling with on a day-to-day basis. To imagine this on more metaphorical level, just think for a moment: you are going on a road trip and your next destination is an amazing seaside resort with fabulous weather with your every want and desire close at hand.
If there’s one thing 2020 taught us, it’s that it’s worth taking time to adapt technology to suit users, not the other way around. Most of us engage with technology every day. We browse, share, and connect. We enjoy a slick user experience as consumers. But we’re often plagued by inefficient technology in the workplace. At telecom provider Telia Company, we pride ourselves on giving customers next-generation services.
