Operations | Monitoring | ITSM | DevOps | Cloud

IT service management (ITSM) has evolved into a much broader discipline than just delivering IT services to the business. It’s grown beyond the IT department and become an integral part of how every employee in almost every business unit performs and completes tasks. In a recent webcast, SolarWinds Sr. Solutions Engineer Liz Beavers, ITSM experts Valence Howden and Julie Mohr, and HDI’s Group Principal Analyst Roy Atkinson paint a picture of what can be expected for the future of ITSM.

CareAR announces the availability of its ServiceNow integration, providing an innovative industry solution seamlessly extending enterprise-grade augmented reality (AR) visual support as part of a ServiceNow digital workflow experience.

We measure a lot of our ITSM success through increments of time. But mean time to resolution, time on page in the knowledgebase, and cases-per-hour aren’t just go-to metrics. They set the cultural expectations for our service teams – that improving service times, without sacrificing quality, is paramount.

The impacts of COVID-19 have been felt globally and across every industry. Supply chain businesses have faced a challenging few months and we’re not out of the woods yet. Warehouse and supply chain organisations in the UK have been contending with a 129% boom in online shopping, as non-essential shops have been closed and many consumers continue to favour online grocery shopping instead of braving the supermarket queues.

Our CTO and Field CTOs spend a substantial amount of their time talking to customers, industry leaders and domain experts, gaining extraordinary insights and subject matter expertise on the most current and burning issues in IT Operations. Listening to them speak at events, webinars, prospect meetings and even as part of random watercooler chats, we always thought it was a shame we didn’t have a platform to share their wisdom on a broader scale.

How to allow customers to easily request data privacy under the California Consumer Privacy Act Julie, who recently took up baking cupcakes as a hobby, is furious—and not about her culinary skills. She hadn’t realized how much of her personal information the company from which she bought her supplies had harvested and sold, without her express permission.

ServiceNow, the leading digital workflow company making work, work better for people, today announced it has signed an agreement to acquire Sweagle, a Belgium based configuration data management company. The transaction will extend ServiceNow’s DevOps and IT Operations Management (ITOM) capabilities, giving customers the ability to leverage machine learning to identify and help prevent potential misconfigurations from causing outages in produc