The latest News and Information on IT Service Management, Service Desk and related technologies.
In the film Taken, Liam Neeson states that he has a "particular set of skills" that he plans on using to find the kidnappers who have taken his daughter. He’s very clear about what skills are required and how he is going to use them. With that in mind, there is a very particular set of skills that an IT Asset Management (ITAM) professional thinks they need to forge a successful career.
Mobile enterprise asset management is a new trend that is liked and followed by everyone. It has changed the outlook of people in the industry, on how to precisely grow the reach in terms of asset management.
Managing a Service desk is like firefighting. You are always on your toes; the next incident can arise anytime even though you are buried under tons of service requests. So, what to do? The very definition of an incident is unplanned disruption of a service or services; this makes incidents by nature non-standard and un-predicable. Service requests, on the other hand, are better defined since there are standard deliverables.
Do you ever find yourself blindsided by the impacts of proposed IT infrastructure changes? There are ways to avoid unexpected consequences of IT change management. In their latest research, Gartner describes how I&O leaders can improve observability, customer experience and business health by starting with AIOps, adding CMDB and, finally, using both working in concert. We summarized the key takeaways of the research for you in this blog.
We’re proud to announce the latest feature in ServiceDesk Plus Cloud: IT Release Management. This new capability helps you build, test, and deliver IT software releases with minimal risks and greater transparency.
