Operations | Monitoring | ITSM | DevOps | Cloud

A look into the shift from traditional Windows apps to SaaS, and more specifically browser-based apps. The concept of a “web application” began with the earliest CGI-powered web pages as far back as 1993, soon followed by PHP and other technologies that (very often) presented a web front end to a back-end database, with a browser-based workflow for user interaction.

When it comes to IT Services, their whole world revolves around offering technology solutions with support and management. For these companies, it has become important now, more than ever, to modernize their workspaces and make the shift with IT digitization to effectively manage complexities like maintenance, security, scalability and resilience. While digital transformation may sound great in theory, in practice, it presents some unique concerns for businesses.

There are things in life that one can expect to become outdated. Most clothes, some cars, and there have certainly been a lot of hairstyles that have lost their luster over time. ServiceNow has added a new trend to that list – the controller’s checklist. Using one to keep track of the thousands of tasks that needed to be completed each month as part of the financial close process must go the way of the mullet, and here’s why.

I'm not sure what your work from home set up looks like, but mine includes an ironing board behind me. There's a set of golf clubs in the corner, and a pile of old clothes on the floor. My late grandmother's bookshelf tries desperately to bring some order to the room, but even it is filled with a hodgepodge of stuff. The problem is, I never intended to work from home. My "home office" can be best described as a storage room mixed with a little bit of the chaos.

It’s new from Forrester: “The Three Customer Service Megatrends In 2020: Fuse AI and Agents to Drive Better Experiences.” We won't reveal all the details in this blog – you’ll need to download the complete report for that, but we will preview one takeaway of growing interest: “Your organization needs Superagents, and they need AI.”

Some would liken the ServiceNow Security team to a silent, but highly skilled group of warriors working continuously to protect our customers and our services. To deliver that we have to ensure our company, people, and assets are secure. The fact is that our Security team is much more than that. They work tirelessly behind the scenes to constantly enrich ServiceNow’s security posture.

“Shadow IT” can be a divisive subject depending on how long you’ve been in the IT field. There is a legacy attitude within many IT teams that shadow IT must be controlled – but it can bring significant benefits to an organization. Modern IT teams understand these benefits, and focus on balancing shadow IT’s value and risk. Moving past that legacy attitude and developing a modern IT mentality in your organization can be difficult.

Many organizations are prioritizing the health and well being of their workforce in the wake of the current global pandemic. Many threat actors are also taking advantage of this opportunity. I’ve seen recent examples of social engineering—with calculated phishing campaigns preying on those who seek information on the COVID-19. As noted by Security Researcher Brian Krebs, one hacker group even used a copy of a legitimate map of the impact of the virus to infect machines with malware.