Operations | Monitoring | ITSM | DevOps | Cloud

ITSM systems and processes are similar to a front line defence system for Enterprises’ effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.

Windows 10 migration dominated IT bandwidth at the close of 2019 and might still be lingering as we enter Q2 of 2020. But for those who have successfully migrated, the priority now switches to managing the madness of Windows 10. How do you best manage the latest version of Windows and ensure a quality experience for end users?

This is an unprecedented time for each one of us. Every organization wishes to continue providing value to their customers despite the current situation. We’re all ready to go that extra mile to achieve whatever is possible in this digital age. Organizations around the world are fully committed in maintaining their business operations at optimum levels. There are certain tools or software that can assist you in this process.

Now more than ever, businesses are challenged to transform themselves into digital organizations to better serve employees, customers, and partners, more proactively, and in a more personalized way. Modern IT support is business-critical, and the demands on IT are growing exponentially, particularly amid the “new normal” of remote work. At the same time, business leaders are racing to envision and implement what their future work environments will look like.

Your organization’s employees depend on multiple devices, and each should be personalized to their business needs. However, managing those endpoints demands coverage of both the user experience and the device. With Ivanti, you gain that coverage with an integrated, total-picture management experience.

ServiceNow partner INRY has released a Small Business Loan Management app based on ServiceNow® Customer Service Management (CSM) technology. This digital workflow solution delivers transparent, compliant and efficient lending experiences. The goal is to reduce bank overhead and small business distress during the COVID-19 pandemic.

Enterprises are facing new challenges not just in terms of staying relevant in the market and customers but also in controlling internal organizational chaos. Over the years, there have been a number of frameworks and models that were consistently being rolled out to assist enterprises to declutter operational and organizational challenges, streamline enterprise services and service delivery, and identify loopholes and fix them.