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The latest News and Information on IT Service Management, Service Desk and related technologies.

bigpanda

Transforming ITSM with AIOps: EMA research

Dec 9, 2024 By Nathan Bao In BigPanda
Managing modern IT environments is becoming more complex and fragmented as organizations rely on a broader range of applications and services, including cloud, hybrid infrastructure, microservices, and legacy systems. This complexity and velocity surpass human capacity and old processes, making it challenging for IT teams to respond efficiently to incidents.
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motadata

Common Pitfalls to Avoid in Observability Practices

Dec 9, 2024 By Arpit Sharma In Motadata
In modern IT systems, most businesses adopt new tools and technologies to stay ahead of competitors. These new technologies are resulting in the proliferation of distributed IT systems. For instance, some enterprises implement cloud computing, edge computing, or microservices architecture, contributing to complex distributed systems across organizations.
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Customize Your Self-Service Portal to Reflect Your Brand

Dec 6, 2024 By Alloy Software In Alloy Software
A self-service portal is a branded help center where your employees and customers can find solutions, request services, and report issues. Watch this video to see how easy it is to customize your self-service portal with Alloy Navigator—just a few clicks in your browser! Tailor the support portal to reflect your unique brand, add a festive touch for the season, or mix it up—the choice is yours. Key moments.
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InvGate

CNBC Says AI Will Replace Tech Support - Here's What They Got Wrong

Dec 5, 2024 By Matt Beran In InvGate
Another day, another AI headline designed to spike your blood pressure. The Service Management industry is no stranger to dramatic proclamations about AI, and neither are you. But what’s the real story behind CNBC’s latest take, “The tech support desk at work is one of the first jobs AI is rapidly replacing?” Does the Palo Alto Networks company need media coverage? Does CNBC? CompTIA? All of them? Perhaps there is a hidden agenda behind the article being published.
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startingpoint

3 Best Practices for Tracking VC Portfolio Companies

Dec 4, 2024 By StartingPoint In StartingPoint
For venture capital (VC) firms, managing a portfolio of investments is a complex process that requires diligent tracking, strategic oversight, and transparent communication. Effective portfolio management enables VCs to provide value to their portfolio companies, help those companies achieve their performance goals, and maintain investor trust. Below, we outline three best practices for VC portfolio company tracking to help firms streamline their operations and improve portfolio company success.
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The Art of the Possible: Drawing Up Your DEX Strategy

Dec 4, 2024 By Nexthink In Nexthink
Digital Employee Experience (DEX) is more than just technology—it's a transformative journey. In this first episode of our series, Emily Schlick (Vizient) and Zakir Mohammed (Toyota) share their strategies and lessons from their first year of DEX implementation. Learn how they: Built a strong DEX strategy Empowered people and processes Partnered with Nexthink to drive success Whether you're starting your DEX journey or looking to level up, this episode is packed with actionable insights to help your organization thrive.
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