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The latest News and Information on IT Service Management, Service Desk and related technologies.

What Do Most Corporations Do With Returned Computers?

When computers are returned to a corporation, they don’t simply disappear into storage or landfills. Companies often implement structured processes to make the most of these devices while adhering to regulatory and ethical standards. Managing returned computers is a practical and pressing concern for corporations, whether dealing with employee's offboarding, end-of-life hardware, or upgrades. The process involves multiple considerations, from data security to environmental compliance.

The Art of the Possible: Drawing Up Your DEX Strategy

Digital Employee Experience (DEX) is more than just technology—it's a transformative journey. In this first episode of our series, Emily Schlick (Vizient) and Zakir Mohammed (Toyota) share their strategies and lessons from their first year of DEX implementation. Learn how they: Built a strong DEX strategy Empowered people and processes Partnered with Nexthink to drive success Whether you're starting your DEX journey or looking to level up, this episode is packed with actionable insights to help your organization thrive.

ITAM in SMBs - Trends We See for 2025

In the evolving landscape of IT Asset Management (ITAM), small and medium-sized businesses (SMBs) are experiencing a paradigm shift. Traditionally, ITAM was the domain of large enterprises, managed by solutions like Certero, Flexera, and Snow, focusing primarily on tracking and managing expensive software licenses and conducting software audits. However, the landscape is changing, and SMBs must now embrace ITAM, albeit in a completely different manner.

What is Agentic AI? And why does it matter in IT service management and ITAM?

When embarking on a new digitalisation project today, people expect more than just the basics, such as security, functionality or choosing a trusted brand. They're looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT management platforms, where automating repetitive tasks and tailoring the experience to users really matter. AI agents are a great solution for this. They can handle tasks on their own, make processes smoother, boost efficiency, and save money.

IT Asset Tracking: Complete Control Guide

Managing your IT assets shouldn’t feel like juggling countless hardware, software, licenses, and online resources. Without comprehensive management software, your team may struggle with visibility, accuracy, and compliance, leading to inefficiencies and risks. Motadata’s IT Asset Management Software simplifies the entire process, from discovery to monitoring, inventory management, and reporting.

Meet the InvGate Product, Implementation, and Customer Success Teams

Behind the scenes at InvGate: How we build outstanding ITSM and ITAM solutions Join our team as we explore the philosophy, challenges, and innovations that drive InvGate's approach to IT Asset Management (ITAM), IT Service Management (ITSM) and Enterprise Service Management (ESM). In this exclusive conversation, our experts discuss: How we build solutions for different user types The key challenges in implementing Service Management tools Strategies for continuous innovation and customer success Balancing complexity with user-friendly design.

E10: "Ask Me Anything (AMA)" session with ServiceDesk Plus product experts - Masterclass 2024

Learn how to utilize the latest features and enhancements and connect with our product experts in the "Ask Me Anything" (AMA) segment featuring Vishnu Priya Kumaresh, global head of customer success and product support.