Operations | Monitoring | ITSM | DevOps | Cloud

Beyond the Headlines: The Unsung Art of Software Outage Management

Today, the entire world is feeling the pain of a major software outage. While we know a lot about these occurrences—our entire business is built on helping companies manage incidents and outages effectively—we’re not here to share our opinion on it. Instead, we’d like to help those unfamiliar with the incident lifecycle understand what happens when an outage like this occurs, who is responsible for what, and what companies ultimately do to get things working again.

Chaos Testing Explained

Chaos testing is a part of site reliability engineering (SRE). In chaos testing, we intentionally break things in and around a given application, in order to: The purpose of chaos testing is to assess how software systems respond to scenarios like network outages, hardware failures, database failures, and server or cluster node failures in the infrastructure.

Learning Moment: Effective Customer Communication During Incidents - Enhance Visibility & Response with Uptime.com

The recent global outage caused by an operating system update reminded me of how vulnerable we are today and most importantly, how close we are always teetering on global scale incidents with millions of interconnected dependencies. When the base of the house collapses, everything built on top is impacted. Those of us in IT Operations, Monitoring, Observability (insert the current acronym), etc., know firsthand this risk; we face it every day.

What are microservices, and how do they relate to DevOps architecture

Microservices are an architectural style that structures an application as a collection of small, loosely coupled, and independently deployable services. Each service in a microservices architecture focuses on a specific business function and communicates with other services through well-defined APIs, typically over HTTP/REST or messaging queues.

Data Breaches in Charlotte - Don't Let Your Business Be the Next Victim

In today's digital age, a cyberattack can strike anywhere, anytime. Unfortunately, Charlotte businesses are not immune. This article will shed light on the growing threat landscape in Charlotte. We'll explore real-world examples of how data breaches occur and equip you with essential steps to protect your business.

A Beginner's Guide to Membership Management Software

Managing a membership-based organization has become increasingly complex. Whether you're running a gym, a professional association, or a community club, keeping track of members, their subscriptions, and engagement levels can be a daunting task. This is where membership management software comes into play, offering a comprehensive solution to streamline operations and enhance member experiences. In this guide, we'll explore the ins and outs of membership management software, helping beginners understand its importance, features, and how to choose the right solution for their organization.

The Impact of Managed Services on Workflow Efficiency

Managed services are changing the way businesses deal with their operational requirements, from support in IT to managing networks fully. When companies assign necessary roles to managed services providers, they gain better work flow efficiency. This kind of change not just boosts daily productivity, but also strengthens a business's ability to adjust and expand effectively.

Top tips: Can AI slash data center energy costs?

Top tips is a weekly column where we highlight what’s trending in the tech world today and list a few tips to explore these trends. This week, we’ll discuss how we can make data centers more energy efficient. Who knew that AI could cut energy costs? AI is everywhere, and rightfully so—with applications ranging from everyday life to IT, AI has embedded itself into our culture. Now, it can be an integral part of our data centers, too!