Operations | Monitoring | ITSM | DevOps | Cloud

Landing a big-logo customer feels great-until their security questionnaire hits your inbox. For most B2B SaaS teams, SOC 2 compliance is the roadblock. You connect a tool, dashboards turn green, and then stall: about 20% of evidence still needs screenshots, sign-offs, or frantic Slack chases. That last-mile grind drags engineers back into spreadsheets just when the audit seems done.

Microsoft has been pushing Copilot hard over the past year. Between the rebrand of Office to Microsoft 365 Copilot, the launch of Copilot Tasks, and the more recent arrival of Copilot Cowork, there is a clear message: AI is supposed to handle the heavy lifting. For many businesses, though, the reality is more complicated than the marketing suggests. Copilot is a strong productivity tool within its own ecosystem, but expecting it to fix workflows that span multiple disconnected systems is where things start to fall apart.

Ever since artificial intelligence became the new normal, building products has also taken a completely different form. Before, designers used to depend on guesses and long testing periods. That isn't the case anymore. AI is able to study data, see the patterns in them and suggest better options. It isn't surprising that it has now become a necessity for several companies.