Operations | Monitoring | ITSM | DevOps | Cloud

How to Turn Your Team's Process Notes Into a Flowchart Anyone Can Follow

A new hire opens a written SOP and reads twelve numbered steps. She gets to step 7, loses track of what connects to what, and pings a teammate for help. Written steps tell people what to do, but they rarely show how the pieces actually fit together. OnUML turns those same steps into a visual diagram, so your team can see the shape of a process instead of just reading it line by line.

The Business Benefits of a Strong Asset Management Strategy

Every business depends on valuable assets, from equipment and machinery to buildings and technology. How these assets are managed has a direct impact on productivity, operating costs, and long-term growth. Without a clear strategy, businesses may face unexpected breakdowns, rising maintenance expenses, and poor use of resources. A strong asset management strategy helps organizations track asset performance, plan maintenance, extend asset life, and make better investment decisions. It also improves efficiency and supports smarter business planning.

Sony's Physical Game Phaseout Ignites Industry Revolt

Sony Interactive Entertainment just started the countdown to the end of physical gaming, saying that PlayStation is going all in on the digital format. In a blog entry dated July 1, 2026, the company confirmed it would end manufacturing physical discs for all new PlayStation games starting January 2028, citing a clear shift in customers' preferences toward digital downloads.

eBPF: Preventing Garbage HTTP Payloads When Reading Kernel Scatter-Gather Buffers

Recently someone on our team opened a traffic snapshot and found an HTTP request that was captured with our eBPF capture agent, nettap. Our protocol dissector parsed most of the response correctly, but that correctness ended once the response headers were processed. What they ended up with was a recording of an HTTP request/response where the response body was just an incorrect collection of garbage binary data when it should have been JSON text.

Introducing usage-based billing in MSP Central!

Billing has always been one of the parts of running an MSP that doesn't scale on its own. More endpoints, more tickets, and more monitors under management all mean more usage to track—and for most MSPs, that usage still gets tallied by hand before an invoice can go out. Not anymore. We're rolling out the MSP Central billing module, powered by our integration with Zoho Billing—and it's live with usage-based billing from day one.

The NAS Died. My WhatsUp Gold Server Died With It. WhatsUp Gold 360 Still Alerted Me.

The NAS Died. My WhatsUp Gold Server Died With It. WhatsUp Gold 360 Still Alerted Me. A real home-lab failure shows why always-on external monitoring and cloud-originated notifications matter when the local monitoring stack becomes part of the outage. On April 13, 2025, the NAS providing NFS storage to several virtual machines in my Proxmox lab locked up and halted.

Terraform Modules vs. Resources: When to Promote a Pattern

Terraform gives you two ways to express the same infrastructure. You can declare resources directly, or you can wrap them in a module and call that module with inputs. Both produce identical cloud objects. The choice is not about capability, it is about where you want the complexity to live and who you want to be responsible for it. Most teams get this decision wrong in one of two directions.

What is an AI sandbox? A developer's guide

An AI sandbox is an isolated environment where code from an AI coding agent runs without direct access to your machine or your production systems. If the agent runs a destructive command or a mistaken script, the damage stays contained inside the sandbox. Developers use AI sandboxing to let agents execute code freely while keeping the host and its credentials out of reach.