Operations | Monitoring | ITSM | DevOps | Cloud

Latest Release of Our Network Monitoring Software Delivers AI-Driven Log Analytics

If you manage a network, every network device generates a large volume of logs. These logs are extremely important and narrate a story about both events and the sequencing of those events within your network. This capability is critical for any network monitoring software, helping you easily understand network activities, user actions, security breaches, and much more.

Streamlining customer service to eliminate wasted time on hold

Collective sighs from being left on hold to customer service are reverberating around the world—especially in Australia. Research from ServiceNow revealed Australians wasted 89.5 million hours on hold trying to resolve complaints in the past 18 months. That’s an average of seven hours per person.

How to Test Salesforce Multi-Factor Authentication

Assuming you have correctly configured the user ids for MFA authentication in Salesforce, end-users should see the following screen when trying to login into the CRM application. The TOTP-based verification code is generated in third-party authenticator apps (Google or Microsoft) on your mobile device when you first scan the QR code or enter the key manually in the app. In this article, we’ll guide you through all the steps you need to set up our Salesforce MFA Web Sensor in your environment.

Full-Cycle Observability With Instana and Lightrun

Understanding everything that happens inside a production environment is a notoriously difficult task. Instana’s solution helps developers and DevOps become aware of problems quickly – problems that are rooted in both infrastructure-level information and application-level information. Lightrun, on the other hand, enables practitioners to drill deeper into line-by-line, debugger-grade information from your production systems – enriching the existing information Instana delivers.

Lightrun Announces GA Support for Visual Studio Code

Lightrun is the world’s first IDE-native observability platform. A developer-first product, Lightrun enables engineering teams to connect to their live applications and continuously identify critical issues without hotfixes, redeployments, or restarts. We are proud to announce the general availability of the Lightrun extension for Visual Studio Code, the popular IDE from Microsoft.

Jaeger Tracing: A Friendly Guide for Beginners

Written by @thetomzach @ Aspecto. In this guide, you’ll learn what Jaeger tracing is, what distributed tracing is, and how to set it up in your system. We’ll go over Jaeger’s UI and touch on advanced concepts such as sampling and deploying in production. You’ll leave this guide knowing how to create spans with OpenTelemetry and send them to Jaeger tracing for visualization. All that, from scratch.

37 minutes to deploy a fullstack app on my new AWS account

Today, I was working on our Terraform Provider, and I noticed that I never tried to deploy an application from scratch on a new and clean AWS account. Meaning, an empty AWS account - with 0 resources created. No VPC, no EC2, no Load Balancer, nothing... just an IAM user to get access to my AWS account programmatically. This post explains what I did and how it took 37 minutes and 33 seconds to literally: 😅 Let's explain all of that!