Operations | Monitoring | ITSM | DevOps | Cloud

Finding a pricing model that's just right

Getting your pricing right is critical to the success of any SaaS company, but finding a model that works can be tough. Price too high, you won’t close enough deals - your business will fail. Price too low, your business model will be unsustainable - your business will fail. To add to the complication, when you’re a new startup your goals are evolving.

Why Revenue is Not the Most Important MSP Growth Metric: 4 Things to Focus on for Sustainability

We’ve discussed this topic many times during our NinjaOne MSP Live Chats, and the fact is it’s an important question to consider regardless of your plans for exiting your business. Even if you’re not planning to sell your MSP, knowing the factors that play into your MSP’s valuation and understanding the metrics that owners and investors use to evaluate and optimize MSP businesses is key.

How to publish messages through Kafka to Grafana Loki

Back in November 2021, Grafana Labs released version 2.4 of Grafana Loki. One of the new features it included was a Promtail Kafka Consumer that can easily ingest messages out of Kafka and into Loki for storing, querying, and visualization. Kafka has always been an important technology for distributed streaming data architectures, so I wanted to share a working example of how to use it to help you get started.

Introducing BGP monitoring from Kentik

Designed at the dawn of the commercial internet, the Border Gateway Protocol (BGP) is a policy-based routing protocol that has long been an established part of the internet infrastructure. Historically, BGP was primarily of interest to ISPs and hosting service providers whose revenue depends on delivering traffic.

Monitoring Application Response Times

The world is going digital with lightning speed. According to this report by Statista, at the beginning of January 2021, there were 4.66 billion active internet users in the world, which accounts for 59.5 percent of the world's population, and out of this 4.66 billion, around 4.32 billion (92.6%) users have accessed the internet by mobile. All companies regardless of the sector in which they operate, want to use the internet for expanding their business.

What a more holistic approach to cloud-native security and observability looks like

The rise of cloud native and containerization, along with the automation of the CI/CD pipeline, introduced fundamental changes to existing application development, deployment, and security paradigms. Because cloud native is so different from traditional architectures, both in how workloads are developed and how they need to be secured, there is a need to rethink our approach to security in these environments.

Fantastic Cribl Packs and How to Export Them

In LogStream 3.0, we introduced a framework that provides a way for LogStream customers to build, reuse, and share configuration modules – including pipelines, lookups, data samples, and knowledge objects – called Packs. While each Pack has its own “context” containing custom pipelines, routes, lookups, variables, etc., it still retains access to built-in LogStream configuration that is shipped with the product.

The AppScope Origin Story

Since we introduced AppScope in 2021, we’ve been relentlessly working towards the production-ready milestone. Last week we released AppScope 1.0. It’s been a long haul getting to this point. Not really sure if it took this long because we solved difficult problems, or if we’re just that slow. Someone told me that what we are doing would go a lot faster if we use a modern high-level language. Maybe … Can you imagine doing this in TypeScript? Yeah, me either.