Operations | Monitoring | ITSM | DevOps | Cloud

IT leaders and decision makers certainly feel the impact of the pandemic, but for these past few months they haven’t been able to form any coherent narrative on what they are experiencing. Until now. Teaming up Pulse, an independent technology research firm, we recently surveyed 142 enterprise technology executives to understand how they have been handling their Digital Employee Experience (DEX) since the pandemic, what problems still persist, and where their focus is for 2021.

As we enter the new year of 2021, tune in to hear from ServiceNow leaders and learn about new ways to unlock innovation at work to manage change with instant agility, with this month’s two-part blog series. NATS and ServiceNow best practices: AIOps-driven automation drives faster resolution Enterprise organizations rely on intelligent monitoring of their growing digital service footprint for visibility.

Platform thinking is a term that has spread throughout the business and technology ecosystem. But what is platform thinking, and how can a platform strategy force multiply the observability capabilities of your team? Platform thinking is an evolution from the traditional pipeline model. In this model, we have the provider/producer at one end and the consumer at the other, with value traveling in one direction.

A large amount of data requires special tools. Apache Cassandra is one of those databases that can handle a large amount of data spread among many commodity servers, providing high availability and fault tolerance without a single point of failure. Developed under the umbrella of Apache Software Foundation, it ensures full visibility into the code base and being free of charge.

The COVID-19 pandemic has accelerated the use of remote selling techniques as organizations adapt to the work-from-home environment, such as the “new school” digital buying practices and “digital-first” sales trends. The transition from face-to-face to virtual selling is ongoing but has already increased the adoption of remote sales models. Many sales reps are also working from home which is a new challenge.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. More than ever, now is the time for organizations to prioritize data security. This week we look at some data security trends that are shaping the industry today. Illustration by Balaji KR A recent study conducted by RiskBased Security has labeled 2020 the worst year for data security with a shocking 36 billion records compromised, twice the number from 2019.

Lumen is a stripped down version of the powerful and now very popular Laravel PHP framework, focused on performance and serving stateless requests. I doesn’t have all the bells and whistles of Laravel, but it also doesn’t need them when serving API requests. For example, sessions, cookies and views are not a part of Lumen. It’s not intended for serving websites so everything around that got ditched.

Of all the polls, round-ups, and end-of-year wrap-ups, none gives us as much trepidation as the 2021 projected line-up for MVP hacks. As provider lists grow longer, and monitored data grows broader, we decided to distill our list of culprits down to the most likely suspects you’ll need to monitor. Ready? Okay!

You’ve probably heard about Prometheus, the leading open source project focused on metrics and alerting, and how it has changed the way the world does monitoring and observability. But if you’re brand-new to the technology, how can you dip your toes in and get started? I was in this position not long ago myself. I am a very hands-on type of learner, and usually when I want to explore new technologies, I start with “hello world” apps and small toy projects.

Hardware virtualization, also known as hardware assisted virtualization, is the creation of virtual versions of operating systems and computers. The technology was made by AMD and Intel for their server platforms. Its purpose was to improve the processor’s performance and meet virtualization challenges such as translating memory addresses and instructions. Many IT businesses have deployed servers that run only at a fraction of their total capacity.