Operations | Monitoring | ITSM | DevOps | Cloud

What Is ITSM? IT Service Management Explained

ITSM, which stands for IT service management, is a strategy for delivering IT services and support to an organization, its employees, customers and business partners. ITSM focuses on understanding end users’ expectations and improving the quality of both IT services and their delivery. In the early days of computers, employees relied on the company IT department for help whenever a computer issue arose.

DevOps & DORA Metrics: The Complete Guide

In in order to achieve DevOps success, you must measure how well your DevOps initiatives work. Tracking the right DevOps metrics will help you evaluate the effectiveness of your DevOps practices. In this article, I’ll explain many DevOps metrics, including their significance, the key metrics for various goals, and — best of all — tips for improving the score of each DevOps metric discussed here.

UEM vs. MDM: Everything You Need to Know!

Microsoft's release of Windows 10 modernized how IT teams approach device management. Windows 10 is not a strict evolution of Windows 7 and 8. It’s an evolution of Windows Phone 8 and 10, where an MDM API was available to manage all aspects of a device, such as DLP, restrictions, software distribution and so on.

Anomaly Detection for Time Series Data: Anomaly Types

Welcome to the second chapter of the handbook on Anomaly Detection for Time Series Data! This series of blog posts aims to provide an in-depth look into the fundamentals of anomaly detection and root cause analysis. It will also address the challenges posed by the time-series characteristics of the data and demystify technical jargon by breaking it down into easily understandable language. This blog post (Chapter 2) is focused on different types of anomalies.

Optimizing SharePoint Online Costs

SharePoint Online (SPO) has become a cornerstone for many organizations seeking a robust, scalable, and collaborative platform. It’s a place where teams can seamlessly work together, share documents, and enhance their workflow efficiency. However, while SPO offers a plethora of benefits, the cost associated with its usage can be a potential hurdle, especially for businesses with large volumes of data.

Automation on the go with the Kelverion Portal Mobile App

The shift in remote working has seen an increase in demand to utilize smartphones to host meetings, check emails and message colleagues on Microsoft Teams. Keeping up with this trend, the Kelverion team have created a mobile app version of our popular Self-Service Automation Portal, which previously has been a web-based solution typically used on a desktop device. The portal is available for iPhone devices and can be downloaded from iOS app store.

Webinar Recap: Build an Edge-to-Cloud Architecture Using MQTT and InfluxDB

Industrial IoT (IIoT) machines and sensors generate valuable time series data. It’s impossible to derive the insights necessary to inform decisions as a company to produce or operate more efficiently without sending operational technology (OT) data to informational technology (IT) systems.

10+ Best API Monitoring Tools: Free & Paid Services [2023 Comparison]

As APIs play a crucial role in connecting modern cloud applications, monitoring their availability and performance is a must if you want to provide a top-notch experience. A good API monitoring tool will help you build reliable APIs by identifying and resolving the issues before they reach your users. If you’re interested in such a solution, look no further. In this article, we reviewed some of the best API monitoring tools and services available today, both open source and commercial.