Operations | Monitoring | ITSM | DevOps | Cloud

On-call management is a process for managing after-hours support. Cloud on-call scheduling tools allow self-service and mobile access. Multi-channel communications (email, SMS, phone, mobile push notifications and chat) ensure that the alert gets through. AlertOps sends rich alerts, so the on- Call support engineer has all the information they need to know.

An alert escalation can be triggered when the primary support engineer does not respond to or acknowledge an alert within the escalation policy time limit. Keeping managers and stakeholders informed during an incident can help improve confidence in the support team. Once an escalation policy has been established, alert escalations can be automated to ensure consistency.

Popular computer magazine PC Pro added WhatsUp Gold to its "A List" of products for advanced features and ease and affordability of licensing, awarding it five stars in its review. WhatsUp Gold, first launched in 1996, has been growing in features and refinements for the past 27 years. More recently, the IT infrastructure monitoring (ITIM) solution gained capabilities another way.

Site reliability engineers can amplify their reach and influence across teams with Cortex in their toolbox. With the ability to define clear standards and drive progress, Cortex enables everyone at an organization to adopt an SRE mindset. Make sure to visit us at SREcon to learn more about how Cortex can serve as a single source of truth for your SRE team!

Amazon Web Services (AWS) recently announced the release of Amazon Linux 2023 (AL2023) as the next generation of Amazon Linux with enhancements to its already-proven reliability. Besides offering frequent updates and long-term support, AL2023 provides a predictable release cadence, flexibility, and control over new versions. It also eliminates the operational overhead that comes with creating custom policies to meet standard compliance requirements.

Mobile workforce is an unavoidable work trend in the future. Whether it is implementing BYOD at remote workplaces or managing unattended devices without regular on-site visits, mobility management solution will play an imperative role in helping enterprises control all company-owned devices while protecting data security simultaneously.

Mattermost v7.9 is generally available today. With this latest release, we’ve added Boards System and Team admin access and Compliance APIs. High-level access and management for all boards in a workspace helps maintain control of team collaboration, leading to a more effective and secure team environment. See the changelog for more details.

Last year, I wrote How We Define SRE Work. This article described how I came up with the charter for the SRE team, which we bootstrapped right around then. It’s been a while. The SRE team is now four engineers and a manager. We are involved in all sorts of things across the organization, across all sorts of spheres. We are embedded in teams and we handle training, vendor management, capacity planning, cluster updates, tooling, and so on.

Supply chain business leaders around the world have been taking a close look at their resilience, agility, and supplier relationships. They’re saddled with a multitude of legacy systems, enterprise resource planning (ERP) systems, supply chain applications, and point solutions. This combination results in a fragmented view of the supply chain and supplier relationships and ultimately leads to delays and elevated operating expenses that are passed on to customers.

APIs have become indispensable to modern digital businesses, not least because of their flexibility and ease of integration.