The recipe for a delightful employee experience is all about adding heaps and heaps of delightful service desk experiences. Think about it, what good is a service desk if it doesn’t solve your employees’ day-to-day tech issues? According to Forrester’s The State Of The Service Desk, 2022 report, only 66% of employees contact their service desk more than once a year.
At N-able, we pride ourselves on creating a world-class culture where people are the center of everything. We know that when we take care of our N-ablites, they will be able to bring their best energy to work every day and focus their time and attention on supporting our customers. This same idea holds true for MSPs—and anyone who wants to create an exciting and desirable culture within their own organization.
The Canonical Kubernetes team is delighted to announce that Canonical Kubernetes 1.25 is now generally available, with Charmed Kubernetes joining our Microk8s release last week, following the release of upstream Kubernetes on 23 August. We consistently follow the upstream release cadence to provide our users and customers with the latest improvements and fixes, together with security maintenance and enterprise support for Kubernetes on Ubuntu.
We recently hosted a Twitter Space, and a question came in regarding speaking to executives about instrumenting for observability. It’s a great topic we love expanding on. Here’s the answer we provided.
It’s no secret that application containerization has revolutionized the digital world as we know it by providing a transient gateway into elastic infrastructure that can scale and grow as needed. Where traditional virtualization was all about creating a single homogenous entity, containers are self-contained units of software, able to run in just about any environment, making them extremely portable.
More than 20,000 companies around the world use Ansible as their Infrastructure as Code and configuration management tool. With the rising popularity towards managing infrastructure using IaC and config management tools, Ansible is one of the best open source tools to choose from. That is why we are excited to announce a new Grafana Ansible collection available to all Grafana Cloud users, including those in the generous free tier.
As of 2021, roughly 5.7 million mobile apps are available in app stores — 2.2 million for iOS and 3.48 million for Android users. Given the massive numbers, customers have a wide variety of choices. With such a high number of apps available, customer satisfaction is paramount, which means avoiding customer churn and retaining users.
We understand how critical a message archive can be to your organization. Empowering you with complete control over your data—including your message history—is a key tenet of our mission here at Mattermost! If you’re part of one of the many teams and communities that use Slack to collaborate – take note: After September 1st, 2022, you will no longer be able to access your Slack message history older than 90 days on your free workspaces.
