Operations | Monitoring | ITSM | DevOps | Cloud

What is Zero Trust Security and Why Should You Care?

Automation has become a game changer for businesses seeking efficiency and scalability in a rather unclear and volatile macroeconomic landscape. Streamlining processes, improving productivity, and reducing incidence for human error are just a few benefits that automation brings. However, as organizations embrace automation, it’s crucial to ensure modern security measures are in place to protect these new and evolving assets.

8 Tips for Better Logging in Games

Gaming apps are complex systems. They combine multi-function systems, like the game engine, to other resources such as server containers, proxies and CDNs in order to give users a real-time interactive experience. At the same time, managing cross-functional behavior also means that games could generate massive amounts of data, commonly known as logs. You’ll want to turn that data into useful information to help improve game performance.

The First 100 Days With Cribl Stream: Start at the End to Progress Faster

A reference architecture is a lovely document, but they rarely help engineers and architects implement their tools effectively. Most reference architectures offer plenty of suggestions and ideas, but not enough context. We will explore ways to make reference architectures more useful while reducing reliance on the vague and dreaded “It Depends. Cribl has just released its first official reference architecture.

ServiceNow extends generative AI to self-service experiences

Hot on the heels of the ServiceNow® Generative AI Controller and Now Assist for Search product announcements, I’m excited to announce our latest generative AI product: Now Assist for Virtual Agent. It builds on ServiceNow’s strategy to embed generative AI across the Now Platform® by helping to enable truly conversational self-service experiences.

Predictive Modeling: The Next Big Thing for ITPA, Intelligent Automation

If you had the power to predict the future, how would you use it? Gartner refers to the predictive modeling process as that which collects data, formulates a statistical model, makes predictions, and then validates the model as additional data becomes available. In the world of intelligent automation, teams use predictive modeling to formulate how future outcomes or behaviors will be, by using historical data, machine learning (ML) algorithms, and analytical techniques.

How to Start a Knowledge Base: Simple Yet Surefire Approach

Early in my career, I made the jump from defense contractor to customer support agent for an up-and-coming IT Service Management solution provider. Being new to the team and industry, I felt completely out of place. After the initial product training, I was pointed to a lab computer and told to start diagnosing a set of customer issues. I felt completely lost. Over time, with significant amounts of studying and leaning on my peers, I figured things out and eventually became one of the go-to analysts.

The Hidden Danger of Websites Relying on Third Party Software: A Case Study with 5 Key Takeaways

Using third party software on websites comes with risk and reward. eCommerce sites and platforms typically rely on the integration of a significant number of third-party apps and tools to augment functionality and features, from extracting customer data for personalization to enabling live chat to analyzing user experience of changes to a site. While third parties are often invaluable for these kinds of interactive purposes, they can also be the cause of disruptions to user experience.

DIY SD-WAN vs. Managed SD-WAN

Software-Defined Wide Area Network (SD-WAN) is a network architecture that provides organizations with a flexible, secure, and cost-effective way to manage their networks. SD-WAN technology abstracts the underlying network and provides an intelligent layer of abstraction, making it possible to manage network traffic and dynamically control the flow of data. SD-WAN technology is an attractive option for organizations looking to improve the performance and security of their networks.

Kubernetes Architecture Part 3: Data Plane Components

This Kubernetes Architecture series covers the main components used in Kubernetes and provides an introduction to Kubernetes architecture. After reading these blogs, you’ll have a much deeper understanding of the main reasons for choosing Kubernetes as well as the main components that are involved when you start running applications on Kubernetes.

PromQL Cheat Sheet: A Quick Guide to Prometheus Query Language

Prometheus is an open-source monitoring and alerting toolkit that has gained significant popularity in DevOps and systems monitoring. At the core of Prometheus lies PromQL (Prometheus Query Language), a powerful and flexible query language used to extract valuable insights from the collected metrics. In this guide, we will explore the basics of PromQL and provide query examples for an example use case.