Operations | Monitoring | ITSM | DevOps | Cloud

The supply chain management process is complex and requires careful attention to detail to ensure that goods are delivered on time, and costs are kept to a minimum. One of the most important tools in optimizing supply chain management is the barcode scanner. Barcode scanners are essential for businesses to track and manage inventory throughout the supply chain process. In this blog, we will explore the role of barcode scanners in optimizing supply chain management. ‍

Alerting is one of the main reasons for having a monitoring system. It is always better to be notified about an issue before an unhappy user or customer gets to you. For this, engineers build systems that would check for certain conditions all the time, day and night. And when the system detects an anomaly - it raises an alert. Monitoring could break, so engineers make it reliable. Monitoring could get overwhelmed, so engineers make it scalable. But what if monitoring was just poorly instructed?

As enterprises build and scale business-critical applications on Azure, they need continuous visibility to understand the health and performance of their services. This can be a challenge, especially for enterprises with large-scale deployments that include an ever-increasing number of subscriptions, resources, and teams.

Helpdesks serve as the initial line of defense for IT incidents, responsible for facilitating incident management, including logging, categorizing, and prioritizing incidents. In the event of a major incident, the helpdesk plays a crucial role in escalating the incident to the appropriate major incident management (MIM) team. The success of this process relies on the expertise of the helpdesk staff in providing situational context to expedite resolution.

Recently we updated our infrastructure. We wanted to discuss the updates we have done to show why we think it is important to keep our infrastructure up to date. Updating infrastructure is critical because it provides more security and improved speeds.