Facing the FinTech: How Remote Support Can Help Banks Compete
Banks are facing stiff competition from FinTech firms. When most people think of this head-to-head battle, they likely assume that the differentiator is technology. The banks have legacy solutions, while the FinTech firms have newer innovations. While this framing is accurate, it does not give the full picture. FinTech firms are not only turning to new technology for the sake of new technology – they are doing so in service of what matters the most in their industry: customer service.