Operations | Monitoring | ITSM | DevOps | Cloud

Extend your Mitel Offering to Improve Service Delivery and User Experience

Winning and retaining customers in a subscription-based business model requires solid and reliable service delivery. For Mitel partners, it has never been more critical for your UC customers to be able to rely on state-of-the-art service quality to maintain their business continuity. Mitel Performance Analytics (MPA) already enables hundreds of partners to ensure exceptional service delivery quality for their customers.  

5 tips for choosing a managed database service provider | Aiven Cloud Chats

Aiven's Senior Solution Architect David Esposito goes through five important tips on choosing the right DBaaS vendor for your situation. Having these in your back pocket when you're looking for your future service provider should make the process a bit easier. And ultimately help you make the right choice! TIMESTAMPS

Celebrities Explain WTF is Incident Management

Our friends Felicia Day, Steve Wozniak, and Brian Baumgartner help us explain what the heck incident management is. FireHydrant is the only comprehensive incident management platform that allows you to create consistency for the entire incident response lifecycle to focus on fighting fires faster. From alert to retrospective, tracking, communicating, and reporting on results: FireHydrant will automate the process so you can focus on resolution. Visit firehydrant.io to learn how you can manage the mayhem.