Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Autonomous Endpoint Management or AEM is an intelligent endpoint management that leverages AI-driven automation, predictive analytics and proactive protection. Automation built on trust. Intelligence designed to empower. Protection delivered. AI‑driven, autonomous management in a unified platform Intelligent, self-healing endpoints ensure consistent uptime and dependable performance. Streamline IT operations through unified automation and consolidation, empowering IT teams to shift from routine tasks to strategic priorities.

Culture already exists in your team. Leaders don’t create it — they either nurture it or destroy it. This is why leadership presence matters.

Joni and Kevin discuss AIOps and acumen at Mobile World Congress.

Weekly office hours with David Girvin. Check out recent feature releases and updates, watch a quick live demo, and ask any questions with live Q&A.

Learn how large language models (LLMs) are transforming productivity in business, coding, research, and daily workflows. Discover practical ways to use AI tools to automate tasks and improve efficiency. Additional Resources: About Elastic Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. Elastic’s solutions for search, observability, and security are built on the Elastic Search AI Platform — the development platform used by thousands of companies, including more than 50% of the Fortune 500.

In this conversation recorded at Elastic’s New York office, three product leaders discuss how AI agents are transforming enterprise software. The discussion features Steve Kearns (general manager, Search solutions at Elastic), Mike Nichols (general manager, Security solutions at Elastic), and Baha Azarmi (general manager, Observability at Elastic). They explain how Elastic Agent Builder allows teams to interact with their data using natural language instead of complex queries.

LLMjacking is a new cybercrime where attackers steal access to cloud-hosted AI models and use them for free — while the victim pays the bill. In this video, we break down what LLMjacking is, how attackers exploit compromised credentials and exposed APIs, and why security teams should treat AI infrastructure as a high-value attack target. Discovered by the Sysdig Threat Research Team, LLMjacking is quickly becoming the AI-era equivalent of cryptojacking — except instead of mining cryptocurrency, attackers run expensive large language models (LLMs) at scale.

Everything in IT should be looked at through an automation lens.

Sundareswaran Easudass, IT manager at Prezent, outlines the IT management challenges the firm faced before adopting ManageEngine solutions into its infrastructure and explains how our products helped overcome them. He emphasizes that ManageEngine was his only choice, offering enterprise-grade features without the complexity.