Operations | Monitoring | ITSM | DevOps | Cloud

Effective log analysis can help you significantly reduce the time spent investigating and troubleshooting incidents. With the many different log analysis platforms available, it can be overwhelming to choose and difficult to know what to look for. In this short guide, we’ll share the top three things you should consider when selecting a log analysis platform for your business.

Software applications are increasingly critical for businesses today. They perform key customer-facing roles, power back-office activities, and help us gain greater insight into business activities. Using software gives us greater efficiency and leverage, but can come at a cost in terms of transparency. It can be hard to see how well customers are being served, where they are struggling, or understand why parts of the business aren't working as expected.

What do you think of a website that displays SSL/TLS certificate errors when you visit it? Most people abandon it in disappointment. A certain amount of trust and respect for the service is lost. After investing a lot of effort and time in getting users to visit your site, and the user finds the site down or showing a warning, it will result in having dissatisfied users. Moreover, if the downtime or warning is due to a security issue, it will also hurt your brand image.

I hate slow websites. They are annoying to use and frustrating to work on. But what does it mean to be “slow”? It used to be waiting for document load. Then waiting for page ready. But with so many asynchronous patterns in use today, how do we even define what “slow” is? The W3C has been working on this with the new Event Timing and Element Timing API, and has defined some new Web Vital metrics to describe the different ways that slow performance can impact a webpage.

On Monday September 28 a multi-hour global Microsoft 365 outage brought down Teams, Office 365 and Outlook leaving many people disconnected. While Microsoft outages are rare, there are a range of possible issues on your network and in your user’s environment that can cause service issues at any time. Knowing quickly when these are happening, and what’s causing them is key to keeping users productive on Microsoft 365.

According to a report by Google, mobile users abandon webpages if the load time is more than three seconds. In other words, even a fractionally slower website will lead to a bad user experience and increased bounce rates. Today’s users are more demanding and expect near-instantaneous load times and seamless experiences. If you can’t meet their expectations, they’ll find other websites or applications capable of providing a better experience.

For today’s tech tip, we’re going to focus on our Endpoint Monitoring Client and two specific use cases: Wi-Fi and application health. With so much of the workforce working remotely, Endpoint Monitoring is an essential tool to help smooth the transition. According to recent research from Gartner, nearly half of US employees will continue to work remotely for at least some of the time post-pandemic.

The whole internet spins across different domains but when we talk about the backbone suite of every organization, MS Office 365, is for sure, one of the biggest contenders. Just like the recent Century Link/Lumen outage, we witnessed another major outage, this time Microsoft O365. This month might as well be considered a bad month for the internet, as we have seen a lot of daily used consumer services getting impacted like Reddit, Pinterest, Google Services, etc.

Intelligent Medical Objects (IMO) and its clinical interface terminology form the foundation healthcare enterprises need, including effective management of Electronic Health Record (EMR) problem lists and accurate documentation. Over 4,500 hospitals and 500,000 physicians use IMO products on a daily basis. With Honeycomb, the engineering team at IMO was able to find hidden architectural issues that were previously obscured in their logs.